My office air-conditioner broke down. I therefore ordered a new air-conditioner from a reputable dealer. It took two (2) weeks for the dealer to deliver and install the new air-conditioner. Then the new air-conditioner stopped working three (3) weeks later. It took the dealer another three (3) weeks to schedule an inspection and finally haveContinue reading “Productivity is the Priority, Not Customer Service”
Tag Archives: productivity
Engineering Supply Chain Productivity
We are only as productive as that of our vendors and customers. If vendors don’t deliver the materials we need when we need it, we wouldn’t be able to make available products no matter how efficient our manufacturing & logistics operations are. And if customers habitually cancel or change their orders which they booked withContinue reading “Engineering Supply Chain Productivity”
Embracing Supply Chain Productivity in Strategic Planning
“No, we will not change our sales policy,” the general manager of the consumer goods wholesale trading company tersely said. As I was formerly a logistics manager and land transportation service provider (trucker for short), the wholesaler GM was asking me for advice on how to bring down transportation costs, which had been rising sharply. Continue reading “Embracing Supply Chain Productivity in Strategic Planning”
Are You Looking for a Problem?
In the 1980’s, Procter & Gamble had a cost improvement program dubbed “Deliberate Change.” The purpose of the program was to tap all levels of the P&G organization to find ways to reduce cost. The Deliberate Change program encouraged P&G employees to look for ways to reduce costs. There were extensive training programs focused onContinue reading “Are You Looking for a Problem?”
Transitioning from Yesterday’s Trade Routes to Tomorrow’s Supply Chains
We use maps to guide us to a new destination. If we don’t have one, we’ll end up lost and asking people on the way for directions. We then would remember the route we took in case we’d return to where we went. Thanks to apps like Waze, Google Maps, and Apple Maps, it’s easyContinue reading “Transitioning from Yesterday’s Trade Routes to Tomorrow’s Supply Chains”
We’re Expected to be Perfect & Productive in Demand Fulfilment
Supply chains encompass most, if not all, of what we use in our daily lives. And for those of us who work in them, the supply chain professionals, we only have one basic task: Fulfil Demand And when we do that task: They expect nothing less. We can’t afford to be less than perfect andContinue reading “We’re Expected to be Perfect & Productive in Demand Fulfilment”
What Our Superiors Expect
Customers expect perfection in service. But what do our superiors expect? For those among us who are supply chain professionals or managers, we answer to our employers, our superiors or bosses, the owners and executives who rule the enterprises we work for. And as much as customers expect us to be perfect in serving them,Continue reading “What Our Superiors Expect”
Attaining Flow via Systems & Platforms
We complain how little time we have. Or we complain about how long we have to wait. Either time is too short or too long. We lose track of time when we’re engrossed in a task. But we use a lot of it when we distract ourselves from our jobs. Time is an intangible resourceContinue reading “Attaining Flow via Systems & Platforms”
The Pros & Cons of Trigger-Dependent Systems
I complained to the Philippines’ Department of Trade & Industry (DTI) that a mobile phone seller didn’t honour the terms of a promotion in which I was entitled to a PhP 3,000 allowance to buy smartphone accessories. The DTI responded that I have to fill out a form before the department would respond. No form,Continue reading “The Pros & Cons of Trigger-Dependent Systems”
I Hate It When People Rush Me
I don’t play golf. It’s not only because I’m a lousy player (although that has a lot to do with it). It’s also because I hate it when people rush me at the golf course. When I used to play golf, the caddies would tell me to hurry up because there were other players whoContinue reading “I Hate It When People Rush Me”
Ellery's Essays 