Customers expect perfection in service. But what do our superiors expect? For those among us who are supply chain professionals or managers, we answer to our employers, our superiors or bosses, the owners and executives who rule the enterprises we work for. And as much as customers expect us to be perfect in serving them,Continue reading “What Our Superiors Expect”
Tag Archives: boss
Allocating an Hour a Day For Oneself is a Fantasy
There are those who recommend we set an hour a day to step back from our busy schedules. I would really wish that could be true. We all could use an hour a day to reflect on what we’ve achieved, organise our thoughts, develop ideas, and plan. Experience, however, shows it can’t happen for mostContinue reading “Allocating an Hour a Day For Oneself is a Fantasy”
Two Tactics That are Better than “No”
Most managers (and white-collar workers) face barrages of requests, if not directives, just about every day. Executives and peers ask managers to do many things such as write reports, attend meetings, do feasibility studies, pay suppliers, or test new products. Many managers would find themselves busy responding to these requests. So much so that they’dContinue reading “Two Tactics That are Better than “No””
Is Honesty Really the Best Policy?
The boss was angry. She just had an argument with a board member. She then told me not to sign documents the board member forwarded me for my signature. But I had already signed the documents. When she asked if I did, I said, “no.” Meanwhile, I put away the documents in my desk drawer. Continue reading “Is Honesty Really the Best Policy?”
Being Proactive Requires Reviewing Our Values
My boss asked me to finish a report by Monday morning. I was planning to submit it by Wednesday next week but my boss wanted it earlier. Because he asked me on Friday, I had to cancel my weekend plans. Some bosses pile on work on their employees. The bosses would believe there is goodContinue reading “Being Proactive Requires Reviewing Our Values”
Ellery's Essays 