Customers expect perfection in service. But what do our superiors expect? For those among us who are supply chain professionals or managers, we answer to our employers, our superiors or bosses, the owners and executives who rule the enterprises we work for. And as much as customers expect us to be perfect in serving them,Continue reading “What Our Superiors Expect”
Tag Archives: goals
Visioning: The Last Thing an Enterprise Needs When Starting Up
A husband-and-wife couple approaches and asks a consultant for help in their business. The husband-and-wife couple just started a business selling electrical devices such as relays and circuit breakers. Demand was strong at the onset and the couple found themselves working around the clock serving customer orders. Maybe the consultant can contribute some ideas? TheContinue reading “Visioning: The Last Thing an Enterprise Needs When Starting Up”
Two Tactics That are Better than “No”
Most managers (and white-collar workers) face barrages of requests, if not directives, just about every day. Executives and peers ask managers to do many things such as write reports, attend meetings, do feasibility studies, pay suppliers, or test new products. Many managers would find themselves busy responding to these requests. So much so that they’dContinue reading “Two Tactics That are Better than “No””
Solving the Supply Chain Mystery
I once met a regional sales manager of a large consumer good company at Davao City, the biggest city on the island of Mindanao, 978 kilometres (608 miles) south of Manila, Philippines. As I was introduced, the RSM looked at me for a moment and smiled broadly. “You’re a supply chain consultant?” Before I couldContinue reading “Solving the Supply Chain Mystery”
Ellery's Essays 