How do engineers justify buying equipment if it comes with standard features that the enterprise doesn’t really need? Before engineers recommend buying new equipment, managers first mention what they need or what the problem is. Managers may already have a solution in mind such as a machine they read on a catalogue or saw inContinue reading “When Standard Features Aren’t Needed”
Tag Archives: business
Why Should One Care About How Long Customers Wait
A leading drugstore chain in the Philippines was getting flak on social media for only having one (1) cashier at each of its branches. Netizens were complaining that whenever they went to any of the drugstore’s branches, they’d see two to three pharmacists at the prescription counter but only one (1) cashier. The complaining netizensContinue reading “Why Should One Care About How Long Customers Wait”
In Cost Reduction, Context Matters
It’s a commonly asked question from business leaders. ‘How can we reduce costs?’ Answers arrive almost immediately. Reduce head counts. Buy cheaper stuff. Cut overtime. Save energy. The list goes on. A large multinational corporation initiated a ‘cost improvement program.’ Departments were asked to submit reports on cost improvement projects they initiated and implemented. ThoseContinue reading “In Cost Reduction, Context Matters”
How Many Depots Does Your Business Need?
The large consumer goods company where I used to work as shipping manager had a central warehouse which served customers via distributors in different regions of the country. My former boss boasted then that the company saved plenty of money from not having depots. A company that sells laptops & printers utilises a 3rd partyContinue reading “How Many Depots Does Your Business Need?”
Central vs. Depots: A Case of a Seemingly Straightforward Solution to a Seemingly Straightforward Problem
My boss at the consumer goods corporation in the Philippines where I worked a long time ago told me the company didn’t need warehouses in the provinces. A central warehouse in the national capital, Manila, would be enough. The field salespeople in the provinces disagreed. Having provincial depots assured on-hand inventories of finished products forContinue reading “Central vs. Depots: A Case of a Seemingly Straightforward Solution to a Seemingly Straightforward Problem”
Seeking Success from Order-to-Delivery Systems
There I was. The shipping manager of a multinational consumer goods corporation. Pending orders were piling up. Sales & marketing managers were calling, asking, and following up why shipments weren’t arriving at stores. The manufacturing lines were running. The warehouse was full. The shipping department was loading trucks. Why weren’t orders being served? There wasContinue reading “Seeking Success from Order-to-Delivery Systems”
What is the Aim of Serving Orders?
The CEO of the consumer goods multinational put me on the hot seat. “Why aren’t we serving these pending orders?” He pointed to the pages of computer printouts on the conference room table. I didn’t understand why I was the only one there. Where was the chief supply chain officer or the logistics director? ItContinue reading “What is the Aim of Serving Orders?”
Don’t Underestimate an Old-Fashioned Manual Inventory System
Ben (not his real name) was the warehouse-in-charge person at a printing press company. His job, as the title suggests, was to receive, store, and issue materials and products going to and coming from the printing press’s production lines. Ben tracked the inventories of items via his Daily Warehouse Status Report (DWSR). It essentially wasContinue reading “Don’t Underestimate an Old-Fashioned Manual Inventory System”
How Do Supply Chains Fit into Your Firm’s Priorities? (Wrong Question)
Supply chains are the lifelines of the products & services of enterprises. Hence, executives should manage their enterprises’ supply chains to ensure they will meet strategic goals. Nice answer. Wrong question. Supply chains don’t fit into the priorities of enterprises. It’s the other way around. Enterprises must fit into the supply chains they are linkedContinue reading “How Do Supply Chains Fit into Your Firm’s Priorities? (Wrong Question)”
Her Problem Was Worse Than Mine
The Bureau of Internal Revenue (BIR) employee told me to come back with several documents before the agency would give my business firm access to the forms on its electronic payment portal. I already submitted the application for the new forms via the BIR’s registration portal, I said. And it was already approved, I toldContinue reading “Her Problem Was Worse Than Mine”
