Dissecting Demand and Its Four (4) Stages

What do we think of when we discuss demand? We tap it, capture it, deliver it, and get people to pay for it, but do we really know what it is?  We equal demand with how long a line is at a restaurant, or by the sheer number of customers at a shop.  We sayContinue reading “Dissecting Demand and Its Four (4) Stages”

Compliance is Not Service

Every year, banks notify us that we need to update our background information for the accounts we opened and deposit our money in.  They say it’s a rule of the Bangko Sentral ng Pilipinas or BSP, the governing monetary authority of the Philippines, where I live & work.  All depositors must comply to enjoy theContinue reading “Compliance is Not Service”

The Supply Chain Orchestra

In August of 1990, Iraq invaded Kuwait.  The United States of America led a coalition of nations to counter the invasion via a military campaign that started with Operation Desert Shield and then with Operation Desert Storm.  In November 1990, General Fred Franks, Jr., commander of the US Army VII Corps, deployed the Corps’ fiveContinue reading “The Supply Chain Orchestra”

Developing the Right Demand Fulfilment Strategy

A large fast-food chain hired executives from a fast-moving consumer goods (FMCG) multinational.   The owners of the fast-food chain wanted the best and the brightest and they thought that the former executives from the multinational FMCG would best meet their expectations.  They were almost right. The former executives spent a lot of time revamping theContinue reading “Developing the Right Demand Fulfilment Strategy”

What to Do with Unserved Orders

A global fast-moving consumer goods (FMCG) corporation had set up a contact centre in Singapore to centralise sales orders management in the Asia-Pacific region.  Customers and field sales of the Southeast Asian market of the FMCG company would inquire or send their orders via email, SMS, or via internet calls to the Singapore office.  TheContinue reading “What to Do with Unserved Orders”

Supply Chain Engineers Have Much to Offer

‘There were nearly 2.2 million mentions of “supply chain” on Twitter in the fourth quarter of 2021, some five times more than in any quarter in 2019, before the Covid-19 pandemic…’     Global supply chains were a mess in 2022, so it seems when one reads any business news article or video that year. SinceContinue reading “Supply Chain Engineers Have Much to Offer”

It’s Bad When We Turn Away Customers, Very Bad

Customers are the lifeblood of our businesses. If we don’t have customers, our businesses die; it’s that simple.  Yet, many of us who are business owners turn away customers for any number of reasons.  Sometimes, the reasons are due to the limits our businesses have.  Restaurants turn away customers because they have no more tablesContinue reading “It’s Bad When We Turn Away Customers, Very Bad”

The Pros & Cons of Steady-Stream Supply Chains

The two (2) managers of the large multinational consumer goods corporation coined it steady-stream.  Both managers, one from sales and the other in charge of orders processing, agreed that the constant volume rushes every month-end were not acceptable.   It would be more beneficial to have a smooth flow of supply rather than a spike atContinue reading “The Pros & Cons of Steady-Stream Supply Chains”

What Now?

It’s a question I encounter at the end of every seminar:  What Now? Where do we go from here?  How do we start?  Where do we start?  What do we do? Most seminars end with people praising the principles learned but then hardly applying them in real life.  Why is it so hard to applyContinue reading “What Now?”

‘I Don’t Believe in Supply Chains’

The retail owner didn’t believe in supply chain management and I don’t blame her.     The retail owner runs a store that sells office supplies.  Her business was hit by the coronavirus pandemic that began in 2020 but which she recovered from as soon as infections subsided and the local government lifted restrictions.  The retailContinue reading “‘I Don’t Believe in Supply Chains’”