The Pros & Cons of Steady-Stream Supply Chains

The two (2) managers of the large multinational consumer goods corporation coined it steady-stream.  Both managers, one from sales and the other in charge of orders processing, agreed that the constant volume rushes every month-end were not acceptable.   It would be more beneficial to have a smooth flow of supply rather than a spike atContinue reading “The Pros & Cons of Steady-Stream Supply Chains”

‘I Don’t Believe in Supply Chains’

The retail owner didn’t believe in supply chain management and I don’t blame her.     The retail owner runs a store that sells office supplies.  Her business was hit by the coronavirus pandemic that began in 2020 but which she recovered from as soon as infections subsided and the local government lifted restrictions.  The retailContinue reading “‘I Don’t Believe in Supply Chains’”

Tools are Just as Important as Talent

A mechanic once advised a trucking owner that his job is only as good as the tools he has.  The trucking owner agreed and bought all the tools & supplies the mechanic needed.  The owner was rewarded with trucks that hardly had breakdowns.  If there were, the mechanic would immediately have the broken-down truck repairedContinue reading “Tools are Just as Important as Talent”

Don’t Forget Productivity in Promoting Resilience

When the coronavirus pandemic in 2020 catastrophically caused a sudden global economic recession, enterprises went on the defensive to keep their businesses afloat; executives promised stakeholders they would transform their organisations to become more resilient.  Risk management was the popular precursor to resilience.  In risk management, managers laid out possible threats and prepared for them. Continue reading “Don’t Forget Productivity in Promoting Resilience”

About The Supply Chain Engineer

Supply chain management has figured prominently in organisational priorities since Keith Oliver in a reported conversation with a Philips manager, Mr. Van t’Hof, coined the term in the 1970’s, and it has become even more so at the onset of the 2020 coronavirus pandemic.  Supply chains are operational relationships made up of activities that transformContinue reading “About The Supply Chain Engineer”

Three (3) Questions Supply Chain Managers Always Need to Answer

When it comes right down to it, supply chain managers have three (3) questions to answer: How do we get what we need when we need it? How do we make available what whoever needs them at when they need them? How do we deliver to whomever wants them when they need them? When supplyContinue reading “Three (3) Questions Supply Chain Managers Always Need to Answer”

The Many Questions Supply Chain Managers Are Asked to Answer

The following are questions customers typically ask supply chain managers: “Why is it taking you so long to deliver my order?” “When will you deliver?” “How many of the items we ordered will you deliver today?” “How much of an item do you have available?” “Your items didn’t meet our specs; when will you replaceContinue reading “The Many Questions Supply Chain Managers Are Asked to Answer”

How Sales & Supply Chain People Can Work Together

Customer inquiries and quotations have long been seen as traditional jobs of sales professionals.  Field sales representatives visit customers and strive to get orders from them.  When customers inquire, sales professionals are expected to answer with accurate information.  Trouble starts when sales professionals have no adequate answers to give.  Sales professionals may know prices, terms,Continue reading “How Sales & Supply Chain People Can Work Together”

Pursuing Perfection Beyond the Acceptable Quality Level (AQL)

An ad promotes an Internet Service Provider’s (ISP) subscription plans.  On the bottom in small fine print is written “30% minimum speed at 80& reliability.” The Philippines’ National Telecommunications Commission (NTC) in a memorandum in 2011 mandated that ISPs should provide at least 80% service reliability to customers:  An ISP therefore should be able toContinue reading “Pursuing Perfection Beyond the Acceptable Quality Level (AQL)”

Products & Services: What’s the Difference and How Do We Maximise Their Value?

What’s the difference between a product and a service?  A product is an item of value that benefits a user.  A service is an activity that leads to the benefits for those availing of it.           Products are tangible, i.e., as in solid, liquid, gas, or energy, or as virtual (e.g. software, streaming videos, speeches,Continue reading “Products & Services: What’s the Difference and How Do We Maximise Their Value?”