What do our customers expect from us? The Total Quality movement from the 1980’s preached that the people we work with are either “suppliers” or “customers.” We played the role of either one. The idea of TQM was to do the right thing right the first time when we, as “suppliers,” serve our “customers.” WeContinue reading “What Our Customers Expect”
Tag Archives: supply chains
Attaining Flow via Systems & Platforms
We complain how little time we have. Or we complain about how long we have to wait. Either time is too short or too long. We lose track of time when we’re engrossed in a task. But we use a lot of it when we distract ourselves from our jobs. Time is an intangible resourceContinue reading “Attaining Flow via Systems & Platforms”
Developing the Right Demand Fulfilment Strategy
A large fast-food chain hired executives from a fast-moving consumer goods (FMCG) multinational. The owners of the fast-food chain wanted the best and the brightest and they thought that the former executives from the multinational FMCG would best meet their expectations. They were almost right. The former executives spent a lot of time revamping theContinue reading “Developing the Right Demand Fulfilment Strategy”
Ellery's Essays 