Tag Archives: industry

Demand Fulfilment Begins Before the Order, Not After

As managers of our enterprises. we entice our customers to select our products & services.  Once our customers show interest in the items we are selling, the demand creation process comes closer to ending, and the demand fulfilment comes closer to beginning.  Hence, we don’t wait for customers to order when we start the fulfilmentContinue reading “Demand Fulfilment Begins Before the Order, Not After”

Formulating the Operations Strategy

Every enterprise has a strategy.  Not all have an operations strategy.  A strategy is not a vision nor is it a mission.  A strategy is also not a goal and nor is it an action plan.  A vision is a desired future state.  Where do we want to be 1 to 5 years from now?Continue reading “Formulating the Operations Strategy”

Pursuing Perfection Beyond the Acceptable Quality Level (AQL)

An ad promotes an Internet Service Provider’s (ISP) subscription plans.  On the bottom in small fine print is written “30% minimum speed at 80& reliability.” The Philippines’ National Telecommunications Commission (NTC) in a memorandum in 2011 mandated that ISPs should provide at least 80% service reliability to customers:  An ISP therefore should be able toContinue reading “Pursuing Perfection Beyond the Acceptable Quality Level (AQL)”

Problems are Doorways to Opportunities

Since the start of 2021, semiconductor chips, which are used in cars, trucks, computers, and smart-phones, have been in short supply.  Supply has been so short that automotive companies have shut down assembly lines and consumer electronics corporations have delayed roll-outs of new products.  Bloomberg reported in its September 22, 2021 Supply Lines newsletter thatContinue reading “Problems are Doorways to Opportunities”

The Importance of Making Available What We Promise

I ordered a box of latex gloves from a 3rd party seller on a popular e-commerce website.  The seller confirmed my order by email and after 24 hours, the order status on the website was that the box of gloves was being prepared for shipment.  One week later, the order status said it was atContinue reading “The Importance of Making Available What We Promise”