Customers are the lifeblood of our businesses. If we don’t have customers, our businesses die; it’s that simple. Yet, many of us who are business owners turn away customers for any number of reasons. Sometimes, the reasons are due to the limits our businesses have. Restaurants turn away customers because they have no more tablesContinue reading “It’s Bad When We Turn Away Customers, Very Bad”
Tag Archives: innovation
Solving Problems, Cultivating Ideas Together
I worked for Procter & Gamble Philippines in the late 1980’s. I was a production manager who oversaw the food packing lines of the company. As production manager, I was invited at times to join the food brand team meetings led by marketing managers, who were responsible for their respective products’ success. P&G is famousContinue reading “Solving Problems, Cultivating Ideas Together”
Delegating is a Subset of Teamwork
The following are some lines I’ve heard bosses tell their subordinates when the latter are feeding back about difficulties in their jobs: “Be creative.” “Just do it.” “Don’t give me problems.” “If there’s a will, there’s a way.” “I can count on you.” “That’s what I pay you for.” “That’s what I hired you toContinue reading “Delegating is a Subset of Teamwork”
Ellery's Essays 