The People First Proposal

I would like to propose organisations put people first when it comes to their priorities.  Organisations may say they already do but based on my observations, they aren’t.  Two (2) banks asked me one day to update my business’s account information.  They gave me a pile of forms for my business accounts’ signatories to fillContinue reading “The People First Proposal”

The Value a Small Table Can Bring

I was in a bad mood that morning.  The bank I always go was closed.  The manager said the staff was sick with the coronavirus so I had to go to another branch further away.  I didn’t like my time being wasted but I had no choice if I wanted to finish my transactions thatContinue reading “The Value a Small Table Can Bring”

Automated Queuing Systems Don’t Reduce Waiting Times

A large bank installed an automated queuing system at its branches.  Clients were required to enter the details of their transactions on a terminal and receive a queuing number and then wait to be called by the teller via a display on a video screen.  The system replaced the previous process of clients writing onContinue reading “Automated Queuing Systems Don’t Reduce Waiting Times”

We Don’t Need Deep Science to Implement Change

While depositing Philippine coins at the bank one morning, I couldn’t figure out which was which.  The 1-peso coin looked like the 5-peso coin which also looked like the 10-peso coin.  Each coin was silver in colour and almost the same size.  I also had older and much more different 5-peso and 10-peso coins toContinue reading “We Don’t Need Deep Science to Implement Change”

Four (4) Suggestions for a Client-Convenient Website

The phone company needs a password whenever I want to look at my bill.  I enrolled into the phone company’s “paperless billing” system more than a year ago.  Before, the “paper” bills were arriving late such that when I received them, they were already past the due date.  With paperless billing, the phone company notifiesContinue reading “Four (4) Suggestions for a Client-Convenient Website”

Why and How Banks Should Improve their Services

In the late 1990’s, Asiatrust Development Bank, a relatively newcomer to the Philippine banking industry, expanded its banking hours from 8:30am to 6:00pm.  It was a break from the traditional 10:00am to 3:00pm schedule that was the mainstay of other Philippine banks.   Many small businesses and individuals particularly those who worked until evenings, flocked andContinue reading “Why and How Banks Should Improve their Services”