We’re like baby sea turtles when we begin our careers. We don’t know what awaits us as we venture out into the world. We learn to deal with a lot of uncertainty. A property manager proposed a project to build a warehouse that would require an expenditure of PhP 2,500,000.00 (USD$ 50,000). Three (3) outContinue reading “Managing Uncertainty”
Tag Archives: banks
Compliance is Not Service
Every year, banks notify us that we need to update our background information for the accounts we opened and deposit our money in. They say it’s a rule of the Bangko Sentral ng Pilipinas or BSP, the governing monetary authority of the Philippines, where I live & work. All depositors must comply to enjoy theContinue reading “Compliance is Not Service”
It’s Bad When We Turn Away Customers, Very Bad
Customers are the lifeblood of our businesses. If we don’t have customers, our businesses die; it’s that simple. Yet, many of us who are business owners turn away customers for any number of reasons. Sometimes, the reasons are due to the limits our businesses have. Restaurants turn away customers because they have no more tablesContinue reading “It’s Bad When We Turn Away Customers, Very Bad”
The People First Proposal
I would like to propose organisations put people first when it comes to their priorities. Organisations may say they already do but based on my observations, they aren’t. Two (2) banks asked me one day to update my business’s account information. They gave me a pile of forms for my business accounts’ signatories to fillContinue reading “The People First Proposal”
The Value a Small Table Can Bring
I was in a bad mood that morning. The bank I always go was closed. The manager said the staff was sick with the coronavirus so I had to go to another branch further away. I didn’t like my time being wasted but I had no choice if I wanted to finish my transactions thatContinue reading “The Value a Small Table Can Bring”
Automated Queuing Systems Don’t Reduce Waiting Times
A large bank installed an automated queuing system at its branches. Clients were required to enter the details of their transactions on a terminal and receive a queuing number and then wait to be called by the teller via a display on a video screen. The system replaced the previous process of clients writing onContinue reading “Automated Queuing Systems Don’t Reduce Waiting Times”
Why Telecoms and Banks Don’t Care
I hate telecom companies and banks
We Don’t Need Deep Science to Implement Change
While depositing Philippine coins at the bank one morning, I couldn’t figure out which was which. The 1-peso coin looked like the 5-peso coin which also looked like the 10-peso coin. Each coin was silver in colour and almost the same size. I also had older and much more different 5-peso and 10-peso coins toContinue reading “We Don’t Need Deep Science to Implement Change”
Four (4) Suggestions for a Client-Convenient Website
The phone company needs a password whenever I want to look at my bill. I enrolled into the phone company’s “paperless billing” system more than a year ago. Before, the “paper” bills were arriving late such that when I received them, they were already past the due date. With paperless billing, the phone company notifiesContinue reading “Four (4) Suggestions for a Client-Convenient Website”
Why and How Banks Should Improve their Services
In the late 1990’s, Asiatrust Development Bank, a relatively newcomer to the Philippine banking industry, expanded its banking hours from 8:30am to 6:00pm. It was a break from the traditional 10:00am to 3:00pm schedule that was the mainstay of other Philippine banks. Many small businesses and individuals particularly those who worked until evenings, flocked andContinue reading “Why and How Banks Should Improve their Services”
Ellery's Essays 