A large bank installed an automated queuing system at its branches. Clients were required to enter the details of their transactions on a terminal and receive a queuing number and then wait to be called by the teller via a display on a video screen. The system replaced the previous process of clients writing onContinue reading “Automated Queuing Systems Don’t Reduce Waiting Times”
Tag Archives: transactions
We Need Librarians More Than Ever
How relevant are librarians in the 21st century? In the 1970’s, when I was much younger, a library was that room of stand-alone shelves filled with books, spaced by a few tables and chairs. The librarian was the one minding that room, making sure we who visited kept quiet while we browsed through the titlesContinue reading “We Need Librarians More Than Ever”
Ellery's Essays 