Compliance is Not Service

Every year, banks notify us that we need to update our background information for the accounts we opened and deposit our money in.  They say it’s a rule of the Bangko Sentral ng Pilipinas or BSP, the governing monetary authority of the Philippines, where I live & work.  All depositors must comply to enjoy theContinue reading “Compliance is Not Service”

Developing the Right Demand Fulfilment Strategy

A large fast-food chain hired executives from a fast-moving consumer goods (FMCG) multinational.   The owners of the fast-food chain wanted the best and the brightest and they thought that the former executives from the multinational FMCG would best meet their expectations.  They were almost right. The former executives spent a lot of time revamping theContinue reading “Developing the Right Demand Fulfilment Strategy”

Tackling Our Fears Through Trust

I attended a condominium owners’ meeting in late August 2022. It was the first meeting of the condominium’s owners in more than two (2) decades.  For so long, I and my fellow condominium unit owners have had no issues to contend with.  We (most of us anyway) paid our dues and everyone lived in peacefulContinue reading “Tackling Our Fears Through Trust”

It’s Bad When We Turn Away Customers, Very Bad

Customers are the lifeblood of our businesses. If we don’t have customers, our businesses die; it’s that simple.  Yet, many of us who are business owners turn away customers for any number of reasons.  Sometimes, the reasons are due to the limits our businesses have.  Restaurants turn away customers because they have no more tablesContinue reading “It’s Bad When We Turn Away Customers, Very Bad”

What Now?

It’s a question I encounter at the end of every seminar:  What Now? Where do we go from here?  How do we start?  Where do we start?  What do we do? Most seminars end with people praising the principles learned but then hardly applying them in real life.  Why is it so hard to applyContinue reading “What Now?”

Insights from Writing Essays

Ann Handley, the best-selling author of Everybody Writes, didn’t have much to say about essays except: ‘There is no one way to write—just as there is no one way to parent a child or roast a turkey.’ Essays are written pieces that promote the positions of their writers.  But they’re not articles like what weContinue reading “Insights from Writing Essays”

People Aren’t Changing, We Are

The late reverend Fr. Rafael Cortina(†), S.J., the counsellor for my senior high school class in 1980, said it a few times: people aren’t changing; you are.  Fr. Cortina’s context was as we young people grow up, we encounter changes in our environment.  We think it’s the people around us who are changing but inContinue reading “People Aren’t Changing, We Are”

Sometimes It’s the Smallest of Things that Cause Big Problems

It can take three (3) hours to travel to the hot spring pools of Los Baños, Laguna in the Philippines. Authorities have invested millions of dollars in improving the highway’s infrastructure but motorists still complain about the long travel time.  At one intersection of the highway leading into the town, a lone traffic cop stopsContinue reading “Sometimes It’s the Smallest of Things that Cause Big Problems”

Tools are Just as Important as Talent

A mechanic once advised a trucking owner that his job is only as good as the tools he has.  The trucking owner agreed and bought all the tools & supplies the mechanic needed.  The owner was rewarded with trucks that hardly had breakdowns.  If there were, the mechanic would immediately have the broken-down truck repairedContinue reading “Tools are Just as Important as Talent”