Quality is Free; Value is Not

Is quality free? Philip Crosby in his book, Quality is Free, believes it is when we adopt a Zero Defects policy.  An enterprise can achieve quality in its products and services without having to pay more.  Quality may be free but value is not.  At least to consumers searching for the best products and services. Continue reading “Quality is Free; Value is Not”

Why There are No Patron Saints for Modern Business

The Jesuit priest in his homily for the Catholic mass service I was attending with fellow high school students many years ago declared there were no Catholic patron saints for business people.  At least there weren’t any who could be a model for those who led corporations and enterprises.  In the Roman Catholic Church, patronContinue reading “Why There are No Patron Saints for Modern Business”

What Is Stupidity?

We don’t like being called stupid.  It’s insulting and the one who says it obviously has bad intentions against the person he’s labelling as stupid.     But what does stupid mean, anyway?  It is not the opposite of smart.  Smart describes cleverness, ingenuity, intelligence, and innovation.  Ignorant would be the best antonym of smart asContinue reading “What Is Stupidity?”

Do-It-Yourself Hands-On Experience versus Delegating

A Roman Catholic church at San Mateo, California had one parish priest who not only said the Masses but also cleaned the premises, drove the car to buy groceries & supplies, and pay the bills.  Volunteers would come to help on Sundays but the parish priest was practically on his own on weekdays. Contrast thisContinue reading “Do-It-Yourself Hands-On Experience versus Delegating”

Don’t Forget Productivity in Promoting Resilience

When the coronavirus pandemic in 2020 catastrophically caused a sudden global economic recession, enterprises went on the defensive to keep their businesses afloat; executives promised stakeholders they would transform their organisations to become more resilient.  Risk management was the popular precursor to resilience.  In risk management, managers laid out possible threats and prepared for them. Continue reading “Don’t Forget Productivity in Promoting Resilience”

Ergonomics Can Be Helpful, Really Helpful

When it comes to productivity improvement, the first thing many executives think of is head count, how many people are needed for the job.  The last thing many managers think of is the human factor, how to better improve the working conditions for the individual person.  Ergonomics (or human factors) is the scientific discipline concernedContinue reading “Ergonomics Can Be Helpful, Really Helpful”

About The Supply Chain Engineer

Supply chain management has figured prominently in organisational priorities since Keith Oliver in a reported conversation with a Philips manager, Mr. Van t’Hof, coined the term in the 1970’s, and it has become even more so at the onset of the 2020 coronavirus pandemic.  Supply chains are operational relationships made up of activities that transformContinue reading “About The Supply Chain Engineer”

A Reminder to Walk Around

I finalised a contract to lease an office unit to a new tenant in February 2022.  I obliged to give the tenant two (2) free months of rent or up to the end of March 2022 to allow him to make improvements and buy & move in his furniture & equipment.  I didn’t see theContinue reading “A Reminder to Walk Around”

Visioning: The Last Thing an Enterprise Needs When Starting Up

A husband-and-wife couple approaches and asks a consultant for help in their business. The husband-and-wife couple just started a business selling electrical devices such as relays and circuit breakers.  Demand was strong at the onset and the couple has found themselves working around the clock serving customer orders.  Maybe the consultant can contribute some ideas?Continue reading “Visioning: The Last Thing an Enterprise Needs When Starting Up”

Three (3) Questions Supply Chain Managers Always Need to Answer

When it comes right down to it, supply chain managers have three (3) questions to answer: How do we get what we need when we need it? How do we make available what whoever needs them at when they need them? How do we deliver to whomever wants them when they need them? When supplyContinue reading “Three (3) Questions Supply Chain Managers Always Need to Answer”