A global fast-moving consumer goods (FMCG) corporation had set up a contact centre in Singapore to centralise sales orders management in the Asia-Pacific region. Customers and field sales of the Southeast Asian market of the FMCG company would inquire or send their orders via email, SMS, or via internet calls to the Singapore office. TheContinue reading “What to Do with Unserved Orders”
Tag Archives: problem solving
Supply Chain Engineers Have Much to Offer
‘There were nearly 2.2 million mentions of “supply chain” on Twitter in the fourth quarter of 2021, some five times more than in any quarter in 2019, before the Covid-19 pandemic…’ Global supply chains were a mess in 2022, so it seems when one reads any business news article or video that year. SinceContinue reading “Supply Chain Engineers Have Much to Offer”
Blaming Doesn’t Solve the Problem
Frustrated by their violations of rules and disorderly conduct that led to disturbances, a homeowners association banned mainland Chinese people from leasing residential houses within a posh village in the southern suburbs of Manila. Majority of the homeowners cheered the resolution released by the board of governors of the village. A very few who raisedContinue reading “Blaming Doesn’t Solve the Problem”
Ellery's Essays 