How Important Productivity is to the Value Chain

The fast-food restaurant drive-thru I go to every Sunday morning hasn’t been serving the liquid creamers that accompany the coffee I order with my meals.      At first, they said the creamers were out of stock.  A week later, they said they can only serve one (1) creamer instead of the two (2) that should comeContinue reading “How Important Productivity is to the Value Chain”

How Do We Define Quality?

Quality is a strange subject.  It’s strange because people talk about it a lot especially when they have a complaint or an admiration about a product or service.  At the same time, people don’t seem to take it seriously especially when they settle for a cheaper product or service because they don’t have the budgetContinue reading “How Do We Define Quality?”