Quality is Free; Value is Not

Is quality free? Philip Crosby in his book, Quality is Free, believes it is when we adopt a Zero Defects policy.  An enterprise can achieve quality in its products and services without having to pay more.  Quality may be free but value is not.  At least to consumers searching for the best products and services. Continue reading “Quality is Free; Value is Not”

Products & Services: What’s the Difference and How Do We Maximise Their Value?

What’s the difference between a product and a service?  A product is an item of value that benefits a user.  A service is an activity that leads to the benefits for those availing of it.           Products are tangible, i.e., as in solid, liquid, gas, or energy, or as virtual (e.g. software, streaming videos, speeches,Continue reading “Products & Services: What’s the Difference and How Do We Maximise Their Value?”

How Important Productivity is to the Value Chain

The fast-food restaurant drive-thru I go to every Sunday morning hasn’t been serving the liquid creamers that accompany the coffee I order with my meals.      At first, they said the creamers were out of stock.  A week later, they said they can only serve one (1) creamer instead of the two (2) that should comeContinue reading “How Important Productivity is to the Value Chain”