services – Ellery's Essays

We are Consumers in a Take-It-or-Leave-It World

I’ll never fly, Emirates, the Dubai-based airline, ever again. At least I’ll avoid it as much as I could. The Emirates flight I took from Manila to Dubai was horrible. I had a economy seat in which I could not get the in-flight entertainment system to work. The flight attendants ignored my requests for assistance. Continue reading “We are Consumers in a Take-It-or-Leave-It World”

Products & Services: What’s the Difference and How Do We Maximise Their Value?

What’s the difference between a product and a service? A product is an item of value that benefits a user. A service is an activity that leads to the benefits for those availing of it. Products are tangible, i.e., as in solid, liquid, gas, or energy, or as virtual (e.g. software, streaming videos, speeches,Continue reading “Products & Services: What’s the Difference and How Do We Maximise Their Value?”

Just About Every Enterprise is a Supply Chain Enterprise

I and ten million people in Manila have the same problem every day. Mobile phone reception—it’s lousy. It would take several tries to call someone on my mobile phone and when I do, chances are the conversation would stop in the middle. Poor cellular reception is a norm in the Philippines. It’s just so hardContinue reading “Just About Every Enterprise is a Supply Chain Enterprise”

Four (4) Guidelines for Available Transportation

Many small business enterprises don’t put too much thought into deliveries. For those who are into e-commerce and sell one or very few items via the Internet, the enterprise’s flow of work is typically receiving orders, preparing the items, and booking & delivering via a 3rd party service (e.g., Grab, Lalamove). Many enterprises have seenContinue reading “Four (4) Guidelines for Available Transportation”