Weighing the Benefits of Quantities, Streaks, and Trends

People put a lot of weight on numbers, especially those that show significance in terms of accomplishment: 100 days in political office; 10,000 followers for a social media influencer; 100,000 likes for a viral post on the worldwide web; 1,000,000 units sold; 1 billion customers served by a fast-food chain. But as much as weContinue reading “Weighing the Benefits of Quantities, Streaks, and Trends”

Solving the Supply Chain Mystery

I once met a regional sales manager of a large consumer good company at Davao City, the biggest city on the island of Mindanao, 978 kilometres (608 miles) south of Manila, Philippines.  As I was introduced, the RSM looked at me for a moment and smiled broadly. “You’re a supply chain consultant?” Before I couldContinue reading “Solving the Supply Chain Mystery”

We Need Better Monitoring Systems

Most executives like performance measures.  Otherwise known as metrics, key performance indicators (KPI’s), analytics, or scorecards, enterprises embrace performance measures as a means to assess how their businesses are doing. The point of a performance measure is to check how an individual or team is doing against a target that is set by superiors.  (NoContinue reading “We Need Better Monitoring Systems”