Three (3) Questions Supply Chain Managers Always Need to Answer

When it comes right down to it, supply chain managers have three (3) questions to answer: How do we get what we need when we need it? How do we make available what whoever needs them at when they need them? How do we deliver to whomever wants them when they need them? When supplyContinue reading “Three (3) Questions Supply Chain Managers Always Need to Answer”

The Importance of Making Available What We Promise

I ordered a box of latex gloves from a 3rd party seller on a popular e-commerce website.  The seller confirmed my order by email and after 24 hours, the order status on the website was that the box of gloves was being prepared for shipment.  One week later, the order status said it was atContinue reading “The Importance of Making Available What We Promise”

What is the Right Way to Serve Customers?

A manufacturer of metal parts hires a management consultant to help stimulate sales.  The consultant at once suggests the manufacturer prioritise production of its top twenty (20) best-selling items.  The manufacturer thus makes one month’s worth of stock of each of the twenty (20) top-selling items.  Three (3) months later, the stock is hardly selling. Continue reading “What is the Right Way to Serve Customers?”