In November 2022, this happened: The Taylor Swift Ticketmaster crash. Ticketmaster, an online ticket sales platform, cancelled ticket sales for popular singer Taylor Swift’s 2023 United States concert tour after its online ticket purchasing system crashed. The company cited “extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory.” Investigations and numerous complaints followedContinue reading “What Should We Do When There’s Clamour?”
Tag Archives: passengers
We are Consumers in a Take-It-or-Leave-It World
I’ll never fly, Emirates, the Dubai-based airline, ever again. At least I’ll avoid it as much as I could. The Emirates flight I took from Manila to Dubai was horrible. I had a economy seat in which I could not get the in-flight entertainment system to work. The flight attendants ignored my requests for assistance. Continue reading “We are Consumers in a Take-It-or-Leave-It World”
Three (3) Real-Life Cases of Demand Fulfilment
We fulfil demand in different ways. For instance, we make products available such as at store shelves. Another example is we customise and deliver based on what our customers order. We encounter challenges in fulfilling demand, however. And we sometimes don’t know we do. The Case of the Missing Dumpling I went to aContinue reading “Three (3) Real-Life Cases of Demand Fulfilment”
