Tag Archives: customer experience

We are Consumers in a Take-It-or-Leave-It World

I’ll never fly, Emirates, the Dubai-based airline, ever again.  At least I’ll avoid it as much as I could.  The Emirates flight I took from Manila to Dubai was horrible. I had a economy seat in which I could not get the in-flight entertainment system to work.  The flight attendants ignored my requests for assistance. Continue reading “We are Consumers in a Take-It-or-Leave-It World”

Improving the Customer Experience and Gaining Higher Productivity

An automotive service centre in Manila, Philippines advertises that it opens at 8:00am. The doors actually open, however, around 8:15am.  Employees time in before and after 8am but pass through the washroom before heading to their desks.  A waiting client who would have arrived at 8:00am would probably be served earliest at 8:30am.  The automotiveContinue reading “Improving the Customer Experience and Gaining Higher Productivity”