Tag Archives: service center

Improving the Customer Experience and Gaining Higher Productivity

An automotive service centre in Manila, Philippines advertises that it opens at 8:00am. The doors actually open, however, around 8:15am.  Employees time in before and after 8am but pass through the washroom before heading to their desks.  A waiting client who would have arrived at 8:00am would probably be served earliest at 8:30am.  The automotiveContinue reading “Improving the Customer Experience and Gaining Higher Productivity”