We Get More Via Mutually Beneficial Relationships

The parish priest wanted to construct a building beside the church.  The new building would be a venue to host church gatherings and organisational meetings.  He asked his parishioners for help.  A construction contractor approached the priest and offered to build the church at what he said would be half his standard price.  The 50%Continue reading “We Get More Via Mutually Beneficial Relationships”

A Reminder to Walk Around

I finalised a contract to lease an office unit to a new tenant in February 2022.  I obliged to give the tenant two (2) free months of rent or up to the end of March 2022 to allow him to make improvements and buy & move in his furniture & equipment.  I didn’t see theContinue reading “A Reminder to Walk Around”

Visioning: The Last Thing an Enterprise Needs When Starting Up

A husband-and-wife couple approaches and asks a consultant for help in their business. The husband-and-wife couple just started a business selling electrical devices such as relays and circuit breakers.  Demand was strong at the onset and the couple has found themselves working around the clock serving customer orders.  Maybe the consultant can contribute some ideas?Continue reading “Visioning: The Last Thing an Enterprise Needs When Starting Up”

Two Tactics That are Better than “No”

Most managers (and white-collar workers) face barrages of requests, if not directives, just about every day.  Executives and peers ask managers to do many things such as write reports, attend meetings, do feasibility studies, pay suppliers, or test new products.  Many managers would find themselves busy responding to these requests.  So much so that they’dContinue reading “Two Tactics That are Better than “No””

Solving Problems, Cultivating Ideas Together

I worked for Procter & Gamble Philippines in the late 1980’s.  I was a production manager who oversaw the food packing lines of the company.  As production manager, I was invited at times to join the food brand team meetings led by marketing managers, who were responsible for their respective products’ success.  P&G is famousContinue reading “Solving Problems, Cultivating Ideas Together”

How Sales & Supply Chain People Can Work Together

Customer inquiries and quotations have long been seen as traditional jobs of sales professionals.  Field sales representatives visit customers and strive to get orders from them.  When customers inquire, sales professionals are expected to answer with accurate information.  Trouble starts when sales professionals have no adequate answers to give.  Sales professionals may know prices, terms,Continue reading “How Sales & Supply Chain People Can Work Together”

Automated Queuing Systems Don’t Reduce Waiting Times

A large bank installed an automated queuing system at its branches.  Clients were required to enter the details of their transactions on a terminal and receive a queuing number and then wait to be called by the teller via a display on a video screen.  The system replaced the previous process of clients writing onContinue reading “Automated Queuing Systems Don’t Reduce Waiting Times”

Being Proactive Requires Reviewing Our Values

My boss asked me to finish a report by Monday morning.  I was planning to submit it by Wednesday next week but my boss wanted it earlier.  Because he asked me on Friday, I had to cancel my weekend plans.  Some bosses pile on work on their employees.  The bosses would believe there is goodContinue reading “Being Proactive Requires Reviewing Our Values”

The Devil is in The Details

I was reading the San Jose Mercury News one morning while staying with my brother during a visit some years ago at San Mateo, California, USA and I noticed that the front page of the paper featured a repair of a road culvert.  The culvert, a canal by the side of a main thoroughfare, wasContinue reading “The Devil is in The Details”

We Need Librarians More Than Ever

How relevant are librarians in the 21st century? In the 1970’s, when I was much younger, a library was that room of stand-alone shelves filled with books, spaced by a few tables and chairs.  The librarian was the one minding that room, making sure we who visited kept quiet while we browsed through the titlesContinue reading “We Need Librarians More Than Ever”