Every enterprise has a strategy. Not all have an operations strategy. A strategy is not a vision nor is it a mission. A strategy is also not a goal and nor is it an action plan. A vision is a desired future state. Where do we want to be 1 to 5 years from now?Continue reading “Formulating the Operations Strategy”
Tag Archives: people
People Aren’t Changing, We Are
The late reverend Fr. Rafael Cortina(†), S.J., the counsellor for my senior high school class in 1980, said it a few times: people aren’t changing; you are. Fr. Cortina’s context was as we young people grow up, we encounter changes in our environment. We think it’s the people around us who are changing but inContinue reading “People Aren’t Changing, We Are”
Tools are Just as Important as Talent
A mechanic once advised a trucking owner that his job is only as good as the tools he has. The trucking owner agreed and bought all the tools & supplies the mechanic needed. The owner was rewarded with trucks that hardly had breakdowns. If there were, the mechanic would immediately have the broken-down truck repairedContinue reading “Tools are Just as Important as Talent”
Products & Services: What’s the Difference and How Do We Maximise Their Value?
What’s the difference between a product and a service? A product is an item of value that benefits a user. A service is an activity that leads to the benefits for those availing of it. Products are tangible, i.e., as in solid, liquid, gas, or energy, or as virtual (e.g. software, streaming videos, speeches,Continue reading “Products & Services: What’s the Difference and How Do We Maximise Their Value?”
Finding the Right Management Style
“Different Strokes for Different Folks” are what we apply when we as managers deal with subordinates. “Different strokes” imply that we should behave differently toward different people. But behaviour just by itself might not be enough. A household of two (2) married relatives of mine has two (2) female domestic helpers and a male familyContinue reading “Finding the Right Management Style”
Finding Fault in Who versus in What
There seems to be a lot of finger-pointing going around. People pointing to other people as causes of problems: One country points to another for the coronavirus pandemic. One politician points to another for failure in stopping the spread of the virus; A restaurant owner blames a vendor’s delay in deliveries as reason for theContinue reading “Finding Fault in Who versus in What”
Six (6) Reasons Why We Need to Learn How to Manage Supply Chains
Why do we need to learn how to manage supply chains? The answer to the question may seem straightforward at first. We need to learn how to manage supply chains so that we can ensure the availability of products and services at the right quantity, right quality, at the time they’re needed, and atContinue reading “Six (6) Reasons Why We Need to Learn How to Manage Supply Chains”
What is a Manager, Anyway?
What is a manager? That was the first question the group of line managers asked me. I just got hired by as a management trainee at a consumer goods company and was on my first month at its Manila manufacturing facility, going through orientation. I was required to undergo a qualification test with senior managersContinue reading “What is a Manager, Anyway?”
Appreciating the Value of Veteran Employees
When I was a young industrial engineer at the food production division of a multinational company, the accounting department asked me to find out why there was a large reported loss of refined coconut oil. They’re the ones we always look for when we need something. I went to the production manager and he toldContinue reading “Appreciating the Value of Veteran Employees”
Three Questions Every New Manager Should Ask
Every new manager should always ask three (3) questions about an operation he or she will be in charge of: What does the book say should be happening? What do the people say should be happening? What is really happening? Chances are each answer would be totally different from the others. What does the bookContinue reading “Three Questions Every New Manager Should Ask”
Ellery's Essays 