Products & Services: What’s the Difference and How Do We Maximise Their Value?

What’s the difference between a product and a service?  A product is an item of value that benefits a user.  A service is an activity that leads to the benefits for those availing of it.           Products are tangible, i.e., as in solid, liquid, gas, or energy, or as virtual (e.g. software, streaming videos, speeches,Continue reading “Products & Services: What’s the Difference and How Do We Maximise Their Value?”

Finding the Right Management Style

“Different Strokes for Different Folks” are what we apply when we as managers deal with subordinates.  “Different strokes” imply that we should behave differently toward different people.  But behaviour just by itself might not be enough.  A household of two (2) married relatives of mine has two (2) female domestic helpers and a male familyContinue reading “Finding the Right Management Style”

Finding Fault in Who versus in What

There seems to be a lot of finger-pointing going around.  People pointing to other people as causes of problems: One country points to another for the coronavirus pandemic.  One politician points to another for failure in stopping the spread of the virus; A restaurant owner blames a vendor’s delay in deliveries as reason for theContinue reading “Finding Fault in Who versus in What”

Six (6) Reasons Why We Need to Learn How to Manage Supply Chains

Why do we need to learn how to manage supply chains? The answer to the question may seem straightforward at first.    We need to learn how to manage supply chains so that we can ensure the availability of products and services at the right quantity, right quality, at the time they’re needed, and atContinue reading “Six (6) Reasons Why We Need to Learn How to Manage Supply Chains”

What is a Manager, Anyway?

What is a manager? That was the first question the group of line managers asked me.  I just got hired by as a management trainee at a consumer goods company and was on my first month at its Manila manufacturing facility, going through orientation.  I was required to undergo a qualification test with senior managersContinue reading “What is a Manager, Anyway?”

Appreciating the Value of Veteran Employees

When I was a young industrial engineer at the food production division of a multinational company, the accounting department asked me to find out why there was a large reported loss of refined coconut oil. They’re the ones we always look for when we need something.  I went to the production manager and he toldContinue reading “Appreciating the Value of Veteran Employees”

Three Questions Every New Manager Should Ask

Every new manager should always ask three (3) questions about an operation he or she will be in charge of: What does the book say should be happening? What do the people say should be happening? What is really happening?  Chances are each answer would be totally different from the others.  What does the bookContinue reading “Three Questions Every New Manager Should Ask”

What Organising Really Means

There are four (4) basic functions to management:  planning, organising, directing, and controlling.  We can picture what planning, directing, and controlling are.  They’re kind of straightforward and self-explanatory.  Organising, however, is not.  When we “organise,” what’s the first thing that comes to mind?  We perhaps think of putting our stuff in order, like filing awayContinue reading “What Organising Really Means”

Owning versus Managing: What’s the Difference?

Do you own the business or do you manage the business?* A senior member of the board of trustees of a high-rise building walked into its administration office and asked the accountant there to order parts for a diesel generator set.  The senior board member believed that the generator needed a minor repair and notContinue reading “Owning versus Managing: What’s the Difference?”

The Case of the Half-Cut Tree; How We View Accountability

There’s a tree across the street from where I live that looks like it’s half of what it should be.  The tree’s trunk is rooted on an empty lot.  Its leafy side hangs over a street intersection.  The tree’s leafy branches press down on telephone & internet cables.  Over the years, especially when the windContinue reading “The Case of the Half-Cut Tree; How We View Accountability”