online – Ellery's Essays

Automated Queuing Systems Don’t Reduce Waiting Times

A large bank installed an automated queuing system at its branches. Clients were required to enter the details of their transactions on a terminal and receive a queuing number and then wait to be called by the teller via a display on a video screen. The system replaced the previous process of clients writing onContinue reading “Automated Queuing Systems Don’t Reduce Waiting Times”

Four (4) Suggestions for a Client-Convenient Website

The phone company needs a password whenever I want to look at my bill. I enrolled into the phone company’s “paperless billing” system more than a year ago. Before, the “paper” bills were arriving late such that when I received them, they were already past the due date. With paperless billing, the phone company notifiesContinue reading “Four (4) Suggestions for a Client-Convenient Website”