Customers are the lifeblood of our businesses. If we don’t have customers, our businesses die; it’s that simple. Yet, many of us who are business owners turn away customers for any number of reasons. Sometimes, the reasons are due to the limits our businesses have. Restaurants turn away customers because they have no more tablesContinue reading “It’s Bad When We Turn Away Customers, Very Bad”
Tag Archives: supermarkets
How Control Charts Can Help Get Things Done Correctly and Consistently
How can enterprises better control their supply chains? How does one know if the supply chain is under control in the first place? A soy sauce manufacturer bragged about its wonderful customer service numbers. The manufacturer showed charts that it was delivering 98% of orders on-time and complete. There was no problem with quality asContinue reading “How Control Charts Can Help Get Things Done Correctly and Consistently”
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