Three (3) Questions Supply Chain Managers Always Need to Answer

When it comes right down to it, supply chain managers have three (3) questions to answer: How do we get what we need when we need it? How do we make available what whoever needs them at when they need them? How do we deliver to whomever wants them when they need them? When supplyContinue reading “Three (3) Questions Supply Chain Managers Always Need to Answer”

The Many Questions Supply Chain Managers Are Asked to Answer

The following are questions customers typically ask supply chain managers: “Why is it taking you so long to deliver my order?” “When will you deliver?” “How many of the items we ordered will you deliver today?” “How much of an item do you have available?” “Your items didn’t meet our specs; when will you replaceContinue reading “The Many Questions Supply Chain Managers Are Asked to Answer”

How Sales & Supply Chain People Can Work Together

Customer inquiries and quotations have long been seen as traditional jobs of sales professionals.  Field sales representatives visit customers and strive to get orders from them.  When customers inquire, sales professionals are expected to answer with accurate information.  Trouble starts when sales professionals have no adequate answers to give.  Sales professionals may know prices, terms,Continue reading “How Sales & Supply Chain People Can Work Together”

Pursuing Perfection Beyond the Acceptable Quality Level (AQL)

An ad promotes an Internet Service Provider’s (ISP) subscription plans.  On the bottom in small fine print is written “30% minimum speed at 80& reliability.” The Philippines’ National Telecommunications Commission (NTC) in a memorandum in 2011 mandated that ISPs should provide at least 80% service reliability to customers:  An ISP therefore should be able toContinue reading “Pursuing Perfection Beyond the Acceptable Quality Level (AQL)”

Products & Services: What’s the Difference and How Do We Maximise Their Value?

What’s the difference between a product and a service?  A product is an item of value that benefits a user.  A service is an activity that leads to the benefits for those availing of it.           Products are tangible, i.e., as in solid, liquid, gas, or energy, or as virtual (e.g. software, streaming videos, speeches,Continue reading “Products & Services: What’s the Difference and How Do We Maximise Their Value?”

The Death Industry’s Supply Chain

Dying is a complicated business.  No one really plans for it in advance.  For those who are charged with the affairs of the ones who pass away, there is always so much to do and limited time to do so. Funeral service providers have become more than just parlours where proprietors prepare the deceased forContinue reading “The Death Industry’s Supply Chain”

Problems are Doorways to Opportunities

Since the start of 2021, semiconductor chips, which are used in cars, trucks, computers, and smart-phones, have been in short supply.  Supply has been so short that automotive companies have shut down assembly lines and consumer electronics corporations have delayed roll-outs of new products.  Bloomberg reported in its September 22, 2021 Supply Lines newsletter thatContinue reading “Problems are Doorways to Opportunities”

Solving the Supply Chain Mystery

I once met a regional sales manager of a large consumer good company at Davao City, the biggest city on the island of Mindanao, 978 kilometres (608 miles) south of Manila, Philippines.  As I was introduced, the RSM looked at me for a moment and smiled broadly. “You’re a supply chain consultant?” Before I couldContinue reading “Solving the Supply Chain Mystery”

What is a Supply Chain, Really?

The first time I heard about supply chains was when I was working as a production planner at P&G Philippines in 1989.  P&G’s top management had just reorganised the multinational consumer goods corporation’s operations worldwide, integrating manufacturing, purchasing, and logistics under one group: the Product Supply Organisation or PSO, for short.  The aim of theContinue reading “What is a Supply Chain, Really?”

Why Should We Care?

When we get a job in an enterprise, we generally assume it’s for work the company advertised and interviewed us for.   We would find it kind of funny if the company assigns us to do something we didn’t get hired for.    But it happens.  We sometimes are given work that are not on ourContinue reading “Why Should We Care?”