The Key to Managing the Future is to Anticipate It

We do a lot to foretell the future. Organizations and individuals invest heavily in analytics and software to know what tomorrow will bring.  Some offer great potential as in the case of Google’s investment in artificial intelligence for wind energy. But just as much as it may be worth it to foretell the future, itContinue reading “The Key to Managing the Future is to Anticipate It”

Making the Most of Ishikawa’s Fishbone Diagram

Kaoru Ishikawa was a Japanese professor who championed quality improvement.  He is credited with the formation of quality circles, groups of workers & supervisors who work together to improve their operations. We remember Kaoru Ishikawa for his namesake Ishikawa Diagram, more popularly known as the fishbone diagram, a tool quality circles would use to identifyContinue reading “Making the Most of Ishikawa’s Fishbone Diagram”

Engineering Supply Chain Productivity

We are only as productive as that of our vendors and customers.  If vendors don’t deliver the materials we need when we need it, we wouldn’t be able to make available products no matter how efficient our manufacturing & logistics operations are.  And if customers habitually cancel or change their orders which they booked withContinue reading “Engineering Supply Chain Productivity”

Embracing Supply Chain Productivity in Strategic Planning

“No, we will not change our sales policy,” the general manager of the consumer goods wholesale trading company tersely said.  As I was formerly a logistics manager and land transportation service provider (trucker for short), the wholesaler GM was asking me for advice on how to bring down transportation costs, which had been rising sharply. Continue reading “Embracing Supply Chain Productivity in Strategic Planning”

Building the Entrepreneur’s Business via Supply Chains

All businesses begin from entrepreneurship, in which creative individuals turn ideas into profitable realities. There had been many who tried their luck as entrepreneurs.  Many failed; some succeeded.  It didn’t matter if the products or services entrepreneurs introduced seemed mundane or looked grandiose.  What mattered was that entrepreneurs worked hard to develop their ideas intoContinue reading “Building the Entrepreneur’s Business via Supply Chains”

Who’s Responsible for Collections?

It’s a question that bothers many organizations.  Who should be responsible for collecting debts from customers?  Some people say it should be Sales, because a sale to a customer ends not with an order that is delivered but with an order that is collected.  Others say it should be the Supply Chain, particularly Logistics, orContinue reading “Who’s Responsible for Collections?”

Why Does It Take So Long?

I looked at the bottom of a dog food can at the pet shop to check its expiration date.  It said “10/26/2026,” but the production date said “10/27/2023.”  I concluded the dog food was safe as I bought the can of dog food on May 25, 2024.  I thought, however: why was the production dateContinue reading “Why Does It Take So Long?”

Flagships & Anchors

Every enterprise has a flagship.  A flagship is an enterprise’s leading product.  It’s the brand that customers identify with the enterprise or it’s the enterprise’s number one item in terms of customer popularity or sales.  We know The Coca-Cola Company by its flagship namesake, Coca-Cola.  Likewise, we know the Pepsico corporation from its Pepsi lineContinue reading “Flagships & Anchors”

Beware the Balanced Scorecard and Other Buzzwords

Executives of a multinational corporation mandated the roll-out of the Balanced Scorecard (BSc) throughout the organisation.  Departments such as Sales, Marketing, Research & Development (R&D), Human Resources, Manufacturing, Logistics, & Purchasing were required to present key performance indices (KPIs) to upper management and show corresponding targets & action plans.  Department managers immediately attended BSc seminarsContinue reading “Beware the Balanced Scorecard and Other Buzzwords”

It’s Not Only About ROI

The chief executive officer of a multinational consumer goods corporation handed down an edict:  he won’t approve any project unless the proponent presents a justifiable return on investment (ROI).  Whether it be an investment in new facilities, hiring of additional staff, or a promotion of a new product, the CEO won’t let an undertaking pushContinue reading “It’s Not Only About ROI”