Engineers turn scientific ideas into reality. They do it by identifying problems, studying the data, and finally solving them. Engineers apply concepts from the pure sciences, such as Physics, Chemistry, Mathematics, & Biology. We see these concepts come to life in the fields of civil, electrical, mechanical, & chemical engineering, and in their sub-specialties suchContinue reading “Bridging the Supply Chain Management-Engineering Gap”
Tag Archives: customers
Deliberate Scarcity
Whenever I go see my doctor at her clinic at the hospital, I always would find myself waiting in line with other patients. The clinics adjacent to my doctor’s would also have patients waiting, in which sometimes the queues would overflow into the corridor. Even if I had called ahead and set an appointment, IContinue reading “Deliberate Scarcity”
Five Characteristics of Supply Chains
Supply chains had become popular in the 2020’s, thanks greatly to the era of the coronavirus pandemic when our world experienced major economic disruptions in transportation, production, and deliveries. Because of aggravations such as missed deliveries, shortages, and overstocked inventories, we pledged we’d do better in managing our supply chains. But we hadn’t done muchContinue reading “Five Characteristics of Supply Chains”
The Need to Conform Before We Can Sell
There used to be a time when we made things, and they’d sell. Artists would draw their paintings or sculpt their masterpieces, display them, and people would walk up to buy them. Artisans would produce their wares (e.g. potteries, garments, trinkets), place them in front of their houses, and customers would purchase them outright. Continue reading “The Need to Conform Before We Can Sell”
When Friends Become Customers
Several years ago, I approached an old classmate from high school who was in the construction business and asked him if he can quote me for a big project I was undertaking. He replied, “sorry, I’m too busy with other jobs.” Recently, I asked a friend if she can quote me for some equipment sheContinue reading “When Friends Become Customers”
Why We Need to Ask More (Right) Questions
We ask a lot of questions. But which questions do we choose to answer? Which questions do we delve into? Which questions become the bases of our lifetime quests? Both words, ‘Questions’ and ‘quests,’ have a similar origin: quaerere, to ask, seek. What we seek depends on what we ask. And the first things weContinue reading “Why We Need to Ask More (Right) Questions”
Comparing Supply Chain Management versus Supply Chain Engineering
What’s the difference between supply chain management (SCM) and supply chain engineering (SCE)? Supply chain management is the management of people, structures, & systems that underlie the relationships of functions which enable the flow of merchandise & services from their sources to their destinations and users. SCMs work with existing systems & structures as theyContinue reading “Comparing Supply Chain Management versus Supply Chain Engineering”
What Our Superiors Expect
Customers expect perfection in service. But what do our superiors expect? For those among us who are supply chain professionals or managers, we answer to our employers, our superiors or bosses, the owners and executives who rule the enterprises we work for. And as much as customers expect us to be perfect in serving them,Continue reading “What Our Superiors Expect”
What Our Customers Expect
What do our customers expect from us? The Total Quality movement from the 1980’s preached that the people we work with are either “suppliers” or “customers.” We played the role of either one. The idea of TQM was to do the right thing right the first time when we, as “suppliers,” serve our “customers.” WeContinue reading “What Our Customers Expect”
Two Kinds of Customers
Two (2) occupants of two (2) condominium residences were refusing to pay their share of association and water bills. They, in fact, haven’t paid for over a year despite repeated follow-ups from the condominium’s treasurer. The rationale of both occupants (who happen to be sisters, by the way) was that the condominium association wasn’t legal,Continue reading “Two Kinds of Customers”
Ellery's Essays 