Executives of a multinational corporation mandated the roll-out of the Balanced Scorecard (BSc) throughout the organisation. Departments such as Sales, Marketing, Research & Development (R&D), Human Resources, Manufacturing, Logistics, & Purchasing were required to present key performance indices (KPIs) to upper management and show corresponding targets & action plans. Department managers immediately attended BSc seminarsContinue reading “Beware the Balanced Scorecard and Other Buzzwords”
Tag Archives: executives
Solving Problems Before They Become Calamities
Starbucks Corporation had reported lower sales in the second quarter of its fiscal year ending March 31, 2024. This led to the coffee chain company’s stock price tumbling by as much as 12% on April 30, 2024. Starbucks’ chief executive officer, Laxman Narasimhan, cited customers abandoning their app orders because of very long waiting timesContinue reading “Solving Problems Before They Become Calamities”
Solving Problems in the Midst of Crises
We who are supply chain veterans have encountered many crises in our operations. Over the decades since Keith Oliver (and Mr. Van t’Hoff) coined the term, supply chain management, we have had our share of challenging crises. But even as many enterprises recognise their critical importance, supply chains remained a not well understood branch ofContinue reading “Solving Problems in the Midst of Crises”
Strategic Planning as Problem Solving: Why Not?
We sometimes create problems more than we encounter them. A large conglomerate builds a huge packaging facility in the outskirts of Manila. When I visited the plant, I asked the operations manager why such a big facility was built? “We built the facility to attract customers,” the operations managers said. “So, it was built,Continue reading “Strategic Planning as Problem Solving: Why Not?”
The Challenge of Working Together in Sales & Operations Planning (S&OP)
Many of our enterprises do Sales & Operations Planning (S&OP). And each of us does it differently. Because we each have our own way of doing S&OP, the results vary from one organisation to the next. It’s no surprise, then, that there would be criticism over S&OP. The absence of uniformity drives us to compareContinue reading “The Challenge of Working Together in Sales & Operations Planning (S&OP)”
What Does ‘Back-to-Basics’ Even Mean?
Back-to-basics is a line I had heard in just about every enterprise I worked with. Executives would say to subordinates, “we should go back to basics,” with me and the subordinates wondering if the executives knew what that even meant. Do the executives know what they were talking about? When we say back-to-basics, we probablyContinue reading “What Does ‘Back-to-Basics’ Even Mean?”
Value Chains, Supply Chains, & Our Wrong Mindsets
Michael Porter introduced the Value Chain model in his seminal book, Competitive Advantage,1 in 1985. The value chain broke down activities of the firm (the enterprise) and how they collectively contribute to the value of products & services. How well activities perform and interrelate would manifest in the margins, which are the difference between valueContinue reading “Value Chains, Supply Chains, & Our Wrong Mindsets”
Supply Chain Engineers Have Much to Offer
‘There were nearly 2.2 million mentions of “supply chain” on Twitter in the fourth quarter of 2021, some five times more than in any quarter in 2019, before the Covid-19 pandemic…’ Global supply chains were a mess in 2022, so it seems when one reads any business news article or video that year. SinceContinue reading “Supply Chain Engineers Have Much to Offer”
Sometimes It’s the Smallest of Things that Cause Big Problems
It can take three (3) hours to travel to the hot spring pools of Los Baños, Laguna in the Philippines. Authorities have invested millions of dollars in improving the highway’s infrastructure but motorists still complain about the long travel time. At one intersection of the highway leading into the town, a lone traffic cop stopsContinue reading “Sometimes It’s the Smallest of Things that Cause Big Problems”
The Pros & Cons of Trigger-Dependent Systems
I complained to the Philippines’ Department of Trade & Industry (DTI) that a mobile phone seller didn’t honour the terms of a promotion in which I was entitled to a PhP 3,000 allowance to buy smartphone accessories. The DTI responded that I have to fill out a form before the department would respond. No form,Continue reading “The Pros & Cons of Trigger-Dependent Systems”
Ellery's Essays 