Two (2) occupants of two (2) condominium residences were refusing to pay their share of association and water bills. They, in fact, haven’t paid for over a year despite repeated follow-ups from the condominium’s treasurer. The rationale of both occupants (who happen to be sisters, by the way) was that the condominium association wasn’t legal,Continue reading “Two Kinds of Customers”
Category Archives: Aha!
We are Consumers in a Take-It-or-Leave-It World
I’ll never fly, Emirates, the Dubai-based airline, ever again. At least I’ll avoid it as much as I could. The Emirates flight I took from Manila to Dubai was horrible. I had a economy seat in which I could not get the in-flight entertainment system to work. The flight attendants ignored my requests for assistance. Continue reading “We are Consumers in a Take-It-or-Leave-It World”
Attaining Flow via Systems & Platforms
We complain how little time we have. Or we complain about how long we have to wait. Either time is too short or too long. We lose track of time when we’re engrossed in a task. But we use a lot of it when we distract ourselves from our jobs. Time is an intangible resourceContinue reading “Attaining Flow via Systems & Platforms”
Compliance is Not Service
Every year, banks notify us that we need to update our background information for the accounts we opened and deposit our money in. They say it’s a rule of the Bangko Sentral ng Pilipinas or BSP, the governing monetary authority of the Philippines, where I live & work. All depositors must comply to enjoy theContinue reading “Compliance is Not Service”
Developing the Right Demand Fulfilment Strategy
A large fast-food chain hired executives from a fast-moving consumer goods (FMCG) multinational. The owners of the fast-food chain wanted the best and the brightest and they thought that the former executives from the multinational FMCG would best meet their expectations. They were almost right. The former executives spent a lot of time revamping theContinue reading “Developing the Right Demand Fulfilment Strategy”
Tackling Our Fears Through Trust
I attended a condominium owners’ meeting in late August 2022. It was the first meeting of the condominium’s owners in more than two (2) decades. For so long, I and my fellow condominium unit owners have had no issues to contend with. We (most of us anyway) paid our dues and everyone lived in peacefulContinue reading “Tackling Our Fears Through Trust”
It’s Bad When We Turn Away Customers, Very Bad
Customers are the lifeblood of our businesses. If we don’t have customers, our businesses die; it’s that simple. Yet, many of us who are business owners turn away customers for any number of reasons. Sometimes, the reasons are due to the limits our businesses have. Restaurants turn away customers because they have no more tablesContinue reading “It’s Bad When We Turn Away Customers, Very Bad”
What Now?
It’s a question I encounter at the end of every seminar: What Now? Where do we go from here? How do we start? Where do we start? What do we do? Most seminars end with people praising the principles learned but then hardly applying them in real life. Why is it so hard to applyContinue reading “What Now?”
Insights from Writing Essays
Ann Handley, the best-selling author of Everybody Writes, didn’t have much to say about essays except: ‘There is no one way to write—just as there is no one way to parent a child or roast a turkey.’ Essays are written pieces that promote the positions of their writers. But they’re not articles like what weContinue reading “Insights from Writing Essays”
People Aren’t Changing, We Are
The late reverend Fr. Rafael Cortina(†), S.J., the counsellor for my senior high school class in 1980, said it a few times: people aren’t changing; you are. Fr. Cortina’s context was as we young people grow up, we encounter changes in our environment. We think it’s the people around us who are changing but inContinue reading “People Aren’t Changing, We Are”
Ellery's Essays 