When a parcel arrives at my doorstep, I see myself at the end of a supply chain process—a process which involved multiple operations from procurement, manufacturing, to logistics. But I could care less. What mattered is I got my parcel and the items I ordered. The individuals in the respective supply chain processes which enabledContinue reading “The Need to Change the Supply Chain”
Tag Archives: executives
The Benefits of Management By Walking Around
Some of us may remember Management by Walking Around. It was a buzz phrase from the 1980’s, credited to Hewlett-Packard executives and made popular from the book, In Search of Excellence, by Tom Peters and Robert Waterman. Management by Walking Around (also known as Management by Wandering Around) or just MBWA for short, is essentiallyContinue reading “The Benefits of Management By Walking Around”
Building the Supply Chain at Both Ends
A supply chain essentially has two (2) ends: the suppliers (e.g., vendors, service providers) and the customers (e.g., clients, consumers, users). We who manage our businesses work both ends at the same time as our suppliers see us as customers and our customers see us as suppliers. We multitask as both suppliers and customers. InContinue reading “Building the Supply Chain at Both Ends”
I Build Supply Chains, So What?
“We do not share a common definition of supply chain management across the industry. Just take a look at the various professional associations to which you belong. Procurement organizations and logistics associations alike claim supply chain management as their expertise. And to be fair, APICS, which defines supply chain management from end to end, hasContinue reading “I Build Supply Chains, So What?”
Beware the Balanced Scorecard and Other Buzzwords
Executives of a multinational corporation mandated the roll-out of the Balanced Scorecard (BSc) throughout the organisation. Departments such as Sales, Marketing, Research & Development (R&D), Human Resources, Manufacturing, Logistics, & Purchasing were required to present key performance indices (KPIs) to upper management and show corresponding targets & action plans. Department managers immediately attended BSc seminarsContinue reading “Beware the Balanced Scorecard and Other Buzzwords”
Solving Problems Before They Become Calamities
Starbucks Corporation had reported lower sales in the second quarter of its fiscal year ending March 31, 2024. This led to the coffee chain company’s stock price tumbling by as much as 12% on April 30, 2024. Starbucks’ chief executive officer, Laxman Narasimhan, cited customers abandoning their app orders because of very long waiting timesContinue reading “Solving Problems Before They Become Calamities”
Solving Problems in the Midst of Crises
We who are supply chain veterans have encountered many crises in our operations. Over the decades since Keith Oliver (and Mr. Van t’Hoff) coined the term, supply chain management, we have had our share of challenging crises. But even as many enterprises recognise their critical importance, supply chains remained a not well understood branch ofContinue reading “Solving Problems in the Midst of Crises”
Strategic Planning as Problem Solving: Why Not?
We sometimes create problems more than we encounter them. A large conglomerate builds a huge packaging facility in the outskirts of Manila. When I visited the plant, I asked the operations manager why such a big facility was built? “We built the facility to attract customers,” the operations managers said. “So, it was built,Continue reading “Strategic Planning as Problem Solving: Why Not?”
The Challenge of Working Together in Sales & Operations Planning (S&OP)
Many of our enterprises do Sales & Operations Planning (S&OP). And each of us does it differently. Because we each have our own way of doing S&OP, the results vary from one organisation to the next. It’s no surprise, then, that there would be criticism over S&OP. The absence of uniformity drives us to compareContinue reading “The Challenge of Working Together in Sales & Operations Planning (S&OP)”
What Does ‘Back-to-Basics’ Even Mean?
Back-to-basics is a line I had heard in just about every enterprise I worked with. Executives would say to subordinates, “we should go back to basics,” with me and the subordinates wondering if the executives knew what that even meant. Do the executives know what they were talking about? When we say back-to-basics, we probablyContinue reading “What Does ‘Back-to-Basics’ Even Mean?”
Ellery's Essays 