customer service – Page 2 – Ellery's Essays

What is the Right Way to Serve Customers?

A manufacturer of metal parts hires a management consultant to help stimulate sales. The consultant at once suggests the manufacturer prioritise production of its top twenty (20) best-selling items. The manufacturer thus makes one month’s worth of stock of each of the twenty (20) top-selling items. Three (3) months later, the stock is hardly selling. Continue reading “What is the Right Way to Serve Customers?”

Bad Things Happen to Everyone

Asian airlines such as Cathay Pacific, Singapore Airlines, and ANA are known for their excellence in customer service. A lot of people love flying with these airlines. But thanks to the coronavirus (COVID-19) pandemic, these same airlines are experiencing their worst business slump in recent memory. No one wants to fly these airlines not becauseContinue reading “Bad Things Happen to Everyone”