The escalator at the shopping mall was out of order for four (4) weeks. The mall managers perhaps didn’t think it was a big deal. Mall customers could still walk down the broken escalator from the ground floor to the lower level or take a nearby elevator. Never mind that any elderly person or parentsContinue reading “The Supply Chain Problem Many Don’t See”
Tag Archives: clients
Thirteen (13) Do’s & Don’ts in Supply Chain Envisioning
Before we change, improve, or build our supply chains, we must first have a vision. We must first agree with our partners what we want our supply chains to become. Envisioning is not an activity of a single individual or enterprise when it comes to transforming our supply chains. It requires consensus between stakeholders ofContinue reading “Thirteen (13) Do’s & Don’ts in Supply Chain Envisioning”
Deliberate Scarcity
Whenever I go see my doctor at her clinic at the hospital, I always would find myself waiting in line with other patients. The clinics adjacent to my doctor’s would also have patients waiting, in which sometimes the queues would overflow into the corridor. Even if I had called ahead and set an appointment, IContinue reading “Deliberate Scarcity”
Why We Need to Ask More (Right) Questions
We ask a lot of questions. But which questions do we choose to answer? Which questions do we delve into? Which questions become the bases of our lifetime quests? Both words, ‘Questions’ and ‘quests,’ have a similar origin: quaerere, to ask, seek. What we seek depends on what we ask. And the first things weContinue reading “Why We Need to Ask More (Right) Questions”
Two Kinds of Customers
Two (2) occupants of two (2) condominium residences were refusing to pay their share of association and water bills. They, in fact, haven’t paid for over a year despite repeated follow-ups from the condominium’s treasurer. The rationale of both occupants (who happen to be sisters, by the way) was that the condominium association wasn’t legal,Continue reading “Two Kinds of Customers”
It’s Bad When We Turn Away Customers, Very Bad
Customers are the lifeblood of our businesses. If we don’t have customers, our businesses die; it’s that simple. Yet, many of us who are business owners turn away customers for any number of reasons. Sometimes, the reasons are due to the limits our businesses have. Restaurants turn away customers because they have no more tablesContinue reading “It’s Bad When We Turn Away Customers, Very Bad”
I Hate It When People Rush Me
I don’t play golf. It’s not only because I’m a lousy player (although that has a lot to do with it). It’s also because I hate it when people rush me at the golf course. When I used to play golf, the caddies would tell me to hurry up because there were other players whoContinue reading “I Hate It When People Rush Me”
Four (4) Suggestions for a Client-Convenient Website
The phone company needs a password whenever I want to look at my bill. I enrolled into the phone company’s “paperless billing” system more than a year ago. Before, the “paper” bills were arriving late such that when I received them, they were already past the due date. With paperless billing, the phone company notifiesContinue reading “Four (4) Suggestions for a Client-Convenient Website”
Ellery's Essays 