An automotive service centre in Manila, Philippines advertises that it opens at 8:00am. The doors actually open, however, around 8:15am. Employees time in before and after 8am but pass through the washroom before heading to their desks. A waiting client who would have arrived at 8:00am would probably be served earliest at 8:30am. The automotiveContinue reading “Improving the Customer Experience and Gaining Higher Productivity”
Tag Archives: enterprise
How Maintenance Can Make the Difference Towards Victory or Defeat
On October 6, 1973, Egyptian and Syrian military forces launched attacks on Israel. It was Yom Kippur, Israel’s holiest religious holiday and despite defensive contingencies, the Jewish state’s citizens were taken by surprise as thousands of tanks, artillery pieces, and soldiers invaded the Golan Heights at the north and at the Sinai Peninsula at theContinue reading “How Maintenance Can Make the Difference Towards Victory or Defeat”
The Three Capacity Types
How much can we make? How much can we buy? How much can we deliver? These are typical questions executives ask their managers all the time. Executives often want straightforward answers; they’d rather be spared the complicated assumptions behind any of them. Calculating capacities can be a headache. It’s never really as straightforward as aContinue reading “The Three Capacity Types”
The Nimble Supply Chain: Is It Even Possible?
Managers like things to turn out elegant. A well-laid out factory that produces flawlessly. A warehouse with more than enough storage space and material-handling equipment. A complete fleet of trucks that delivers all the orders without delay. A smoothly running purchasing system in which supplies and materials are bought at the best price and arriveContinue reading “The Nimble Supply Chain: Is It Even Possible?”
DRP, Deployment and the Role of the Supply Chain Engineer
Distribution Resource Planning (DRP) was my first assignment as supply chain planner for a large consumer goods firm. It was the late 1980’s and Manufacturing Resource Planning (MRP 2) was at the height of popularity in the corporate world. The company I was working for was embarking on integrating MRP 2 in anContinue reading “DRP, Deployment and the Role of the Supply Chain Engineer”
A Feasibility Study Starts with Defining the Problem
An employee has an idea and brings it to her boss. The boss says “good idea!” and forms a team to do a feasibility study. The team determines the idea feasible for a new product. The boss authorises the introduction of the new product. The product, however, does not sell. Customers think it’s too expensive. Continue reading “A Feasibility Study Starts with Defining the Problem”
Balancing Unstoppable Production and Benefiting from It
I used to work in a flat glass factory. The flat glass factory I worked at used float technology. It starts with a furnace that melts raw materials such as silica (sand), soda ash, dolomite, and limestone. Molten glass flows from the furnace to a tin bath, a chamber of molten tin, in which theContinue reading “Balancing Unstoppable Production and Benefiting from It”
Why Enterprises Need A Chief Supply Chain Officer
“Behind every great leader there was an even greater logistician.” -M. Cox On a trip to Saudi Arabia in 1990 at the start of preparations preceding Desert Storm, the American-led military operation to take back Kuwait from invading Iraqi forces, United States Air Force General Chuck Horner was granted only one companion to accompany him. Continue reading “Why Enterprises Need A Chief Supply Chain Officer”
What Is the Right Supply Chain Model for New Products?
A lot has to get done when it comes to launching a new product. Aside from marketing and selling, enterprise executives need to know how much to make, how much to stock, and how they’ll spread that stock. If the new product is replacing an older one, the enterprise would need to figure out whatContinue reading “What Is the Right Supply Chain Model for New Products?”
How Control Charts Can Help Get Things Done Correctly and Consistently
How can enterprises better control their supply chains? How does one know if the supply chain is under control in the first place? A soy sauce manufacturer bragged about its wonderful customer service numbers. The manufacturer showed charts that it was delivering 98% of orders on-time and complete. There was no problem with quality asContinue reading “How Control Charts Can Help Get Things Done Correctly and Consistently”
