There is no such thing as ghosts. But there is such a thing as unexpected problems. And when unexpected problems do arise, whom do you call to solve them? The 1984 hit film, Ghostbusters had the hilarious premise of ghosts haunting New York City. But it also was about wacky scientists inventing devices to captureContinue reading “‘Who You Gonna Call?’”
Tag Archives: problem solving
Problems vs. Situations
Problems have solutions. Situations are simply things we need to live with, Seth Godin writes. He goes on to say: “Once we realize that a problem we have isn’t a problem at all, but actually a situation, it’s easier to do our best to move on and thrive. Focusing on a situation is usually aContinue reading “Problems vs. Situations”
Making the Most of Ishikawa’s Fishbone Diagram
Kaoru Ishikawa was a Japanese professor who championed quality improvement. He is credited with the formation of quality circles, groups of workers & supervisors who work together to improve their operations. We remember Kaoru Ishikawa for his namesake Ishikawa Diagram, more popularly known as the fishbone diagram, a tool quality circles would use to identifyContinue reading “Making the Most of Ishikawa’s Fishbone Diagram”
What Are We Responsible For?
An old shop proprietor was lying sick on his bed. His wife and children, fearing the worst, were at his bedside. “My dearest wife, are you here?” the proprietor asked weakly. “Yes, I’m here, my husband,” the wife replied. “My dear eldest son, are you here?” the proprietor asked. “Yes, father, I’m right here,” answeredContinue reading “What Are We Responsible For?”
Solving Problems Before They Become Calamities
Starbucks Corporation had reported lower sales in the second quarter of its fiscal year ending March 31, 2024. This led to the coffee chain company’s stock price tumbling by as much as 12% on April 30, 2024. Starbucks’ chief executive officer, Laxman Narasimhan, cited customers abandoning their app orders because of very long waiting timesContinue reading “Solving Problems Before They Become Calamities”
Are You Looking for a Problem?
In the 1980’s, Procter & Gamble had a cost improvement program dubbed “Deliberate Change.” The purpose of the program was to tap all levels of the P&G organization to find ways to reduce cost. The Deliberate Change program encouraged P&G employees to look for ways to reduce costs. There were extensive training programs focused onContinue reading “Are You Looking for a Problem?”
Discerning What We Can Change versus What We Cannot
A long time ago I tried to start a business in which I’d deliver basic consumer products to small provincial stores. I’d buy products from major wholesalers and sell them at small profit margins. I’d offer my customers products at close to wholesale prices and I’d deliver items as soon as there were ordered. AsContinue reading “Discerning What We Can Change versus What We Cannot”
Engineering for Versatility, Not Resilience
When we analyse the gaps in our supply chain operations, it isn’t just about how wide the differences are in how we’re performing versus what we’re aiming for. It won’t only be about variances between targeted & actual results, but it will also be about how well we respond to and handle risks now andContinue reading “Engineering for Versatility, Not Resilience”
The Problem Map
When we undertake projects like constructing an edifice, assembling an airplane, installing new information technology (IT) systems, we first assess & plan the scopes & requirements. We confirm our vision for the project, do a reality check of what we have currently, and analyse the gaps we’d have to bridge or bypass. We identify theContinue reading “The Problem Map”
Understanding the Supply Chain Engineering Roadmap
We know what we want, i.e., we have a vision. We know where we’re at versus what we want, i.e., we did our reality check. We see the disparities between our present-state & future-state performances, i.e., we mind the gaps in our supply chain operations. The next step in building our supply chains is toContinue reading “Understanding the Supply Chain Engineering Roadmap”
Ellery's Essays 