Collaboration: The Secret to Supply Chain Success

It’s hard to find a supply chain success story.  Either there isn’t any or enterprises would prefer to keep it private, not wanting to share any secret they consider proprietary.  Some so-called experts (ones like me who write blogs and claim they are) say companies like Apple, P&G, Walmart, and Toyota are supply chain successes. Continue reading “Collaboration: The Secret to Supply Chain Success”

My Phones Die Once a Month

Every month, like clockwork, the telephones at my office and warehouse die. As in no dial tone.  As in no one can call in and no one can call out.  Sometimes they are dead for a few minutes; sometimes they are dead for a week.  The point is they die at least once a month,Continue reading “My Phones Die Once a Month”

A Recap of Insights

From all that has been said and written about supply chains, perhaps a recap of insights is in order: Every enterprise, every organisation, and every firm have some sort of supply chain within it and beyond it.  Enterprises procure ‘input,’ convert them to ‘output,’ and deliver the latter to customers.  Enterprises which trade with oneContinue reading “A Recap of Insights”

I Build Supply Chains, So What?

“We do not share a common definition of supply chain management across the industry. Just take a look at the various professional associations to which you belong. Procurement organizations and logistics associations alike claim supply chain management as their expertise. And to be fair, APICS, which defines supply chain management from end to end, hasContinue reading “I Build Supply Chains, So What?”

Working What We Have vs. Changing What We Work With

We who are supply chain managers have their hands full doing their jobs.  The problem is we work with what we only have.   Executives of enterprises determine our scopes; executives also decide what resources & assets we will have at our disposal or have authority over.  Supply chains extend beyond the borders of enterprises, andContinue reading “Working What We Have vs. Changing What We Work With”

Shifting the Supply Chain Management Paradigm

Supply chains consist of interdependent relationships within and between enterprises.  No one enterprise dominates an entire supply chain, though many have tried.  And because we who work in supply chains participate in these relationships, we need to learn to work with each other, if not together.  We, therefore, require a paradigm shift.  Most of usContinue reading “Shifting the Supply Chain Management Paradigm”

Supply Chains:  IT’s Failed Frontier

I brought my family’s passenger van for repairs at the car dealership where we bought it from.  The van had trouble accelerating especially going uphill.  It would sometimes stall.  The dealership’s engineer pulled out a portable device which he plugged into an electronic box under the van’s hood.  When I asked what the device was,Continue reading “Supply Chains:  IT’s Failed Frontier”

The Key to Managing the Future is to Anticipate It

We do a lot to foretell the future. Organizations and individuals invest heavily in analytics and software to know what tomorrow will bring.  Some offer great potential as in the case of Google’s investment in artificial intelligence for wind energy. But just as much as it may be worth it to foretell the future, itContinue reading “The Key to Managing the Future is to Anticipate It”

Making the Most of Ishikawa’s Fishbone Diagram

Kaoru Ishikawa was a Japanese professor who championed quality improvement.  He is credited with the formation of quality circles, groups of workers & supervisors who work together to improve their operations. We remember Kaoru Ishikawa for his namesake Ishikawa Diagram, more popularly known as the fishbone diagram, a tool quality circles would use to identifyContinue reading “Making the Most of Ishikawa’s Fishbone Diagram”

Productivity is the Priority, Not Customer Service

My office air-conditioner broke down.  I therefore ordered a new air-conditioner from a reputable dealer.  It took two (2) weeks for the dealer to deliver and install the new air-conditioner.  Then the new air-conditioner stopped working three (3) weeks later.  It took the dealer another three (3) weeks to schedule an inspection and finally haveContinue reading “Productivity is the Priority, Not Customer Service”