Every enterprise has a strategy. Not all have an operations strategy. A strategy is not a vision nor is it a mission. A strategy is also not a goal and nor is it an action plan. A vision is a desired future state. Where do we want to be 1 to 5 years from now?Continue reading “Formulating the Operations Strategy”
Category Archives: The Supply Chain Engineer
Dissecting Demand and Its Four (4) Stages
What do we think of when we discuss demand? We tap it, capture it, deliver it, and get people to pay for it, but do we really know what it is? We equal demand with how long a line is at a restaurant, or by the sheer number of customers at a shop. We sayContinue reading “Dissecting Demand and Its Four (4) Stages”
The Supply Chain Orchestra
In August of 1990, Iraq invaded Kuwait. The United States of America led a coalition of nations to counter the invasion via a military campaign that started with Operation Desert Shield and then with Operation Desert Storm. In November 1990, General Fred Franks, Jr., commander of the US Army VII Corps, deployed the Corps’ fiveContinue reading “The Supply Chain Orchestra”
What to Do with Unserved Orders
A global fast-moving consumer goods (FMCG) corporation had set up a contact centre in Singapore to centralise sales orders management in the Asia-Pacific region. Customers and field sales of the Southeast Asian market of the FMCG company would inquire or send their orders via email, SMS, or via internet calls to the Singapore office. TheContinue reading “What to Do with Unserved Orders”
Supply Chain Engineers Have Much to Offer
‘There were nearly 2.2 million mentions of “supply chain” on Twitter in the fourth quarter of 2021, some five times more than in any quarter in 2019, before the Covid-19 pandemic…’ Global supply chains were a mess in 2022, so it seems when one reads any business news article or video that year. SinceContinue reading “Supply Chain Engineers Have Much to Offer”
The Pros & Cons of Steady-Stream Supply Chains
The two (2) managers of the large multinational consumer goods corporation coined it steady-stream. Both managers, one from sales and the other in charge of orders processing, agreed that the constant volume rushes every month-end were not acceptable. It would be more beneficial to have a smooth flow of supply rather than a spike atContinue reading “The Pros & Cons of Steady-Stream Supply Chains”
‘I Don’t Believe in Supply Chains’
The retail owner didn’t believe in supply chain management and I don’t blame her. The retail owner runs a store that sells office supplies. Her business was hit by the coronavirus pandemic that began in 2020 but which she recovered from as soon as infections subsided and the local government lifted restrictions. The retailContinue reading “‘I Don’t Believe in Supply Chains’”
Scarcity and Abundance Depend on What We Need and Where We Are
My bedroom gets sunlight for only a few minutes every morning. Because my room faces the north-east and because there are trees nearby, the morning sun’s rays shine through my window for only a moment, passing through a break between the tree branches. Then it’s gone, for the rest of the day. The sun’s raysContinue reading “Scarcity and Abundance Depend on What We Need and Where We Are”
The Pros & Cons of Trigger-Dependent Systems
I complained to the Philippines’ Department of Trade & Industry (DTI) that a mobile phone seller didn’t honour the terms of a promotion in which I was entitled to a PhP 3,000 allowance to buy smartphone accessories. The DTI responded that I have to fill out a form before the department would respond. No form,Continue reading “The Pros & Cons of Trigger-Dependent Systems”
Quality is Free; Value is Not
Is quality free? Philip Crosby in his book, Quality is Free, believes it is when we adopt a Zero Defects policy. An enterprise can achieve quality in its products and services without having to pay more. Quality may be free but value is not. At least to consumers searching for the best products and services. Continue reading “Quality is Free; Value is Not”
Ellery's Essays 