There is no straightforward answer to this question. Supply chains have multiple stakeholders. These stakeholders consist of individuals and enterprises which serve as the links of the supply chains. Every enterprise also has an internal supply chain, which makes the people of the enterprise stakeholders to the larger supply chain. Stakeholders, therefore, would differ onContinue reading “What Do You Want from Supply Chains?”
Tag Archives: customers
The Supply Chain Surrounds Every Product
The enterprise sells, its customers order, and the enterprise delivers. This constitutes the basic process of demand fulfilment. As the enterprise creates demand through marketing & sales, it fulfils it. The enterprise and the customer agree on the terms and conditions of the latter’s order. Delivery of the order should arrive at the right place,Continue reading “The Supply Chain Surrounds Every Product”
The Supply Chain Problem Many Don’t See
The escalator at the shopping mall was out of order for four (4) weeks. The mall managers perhaps didn’t think it was a big deal. Mall customers could still walk down the broken escalator from the ground floor to the lower level or take a nearby elevator. Never mind that any elderly person or parentsContinue reading “The Supply Chain Problem Many Don’t See”
The First Step is Always the Hardest
“The journey of a thousand miles begins with a single step.” In building a supply chain, that single first step can be a doozy. When we construct a home or facility, the first thing we think we of doing is plan. Seek a site. Draft a layout. Determine our budget. Schedule the construction. But thatContinue reading “The First Step is Always the Hardest”
The Changing & Un-Changing Supply Chain
Since Keith Oliver and a Mr. Van ’t Hoff coined the phrase in the 1980s, supply chain management has evolved from an obscure middle-management responsibility to a high-echelon business priority. Supply chains had become hot topics in executive suites and business school lecture halls. At the same time, operations managers face endless enigmatic problems asContinue reading “The Changing & Un-Changing Supply Chain”
The Need to Change the Supply Chain
When a parcel arrives at my doorstep, I see myself at the end of a supply chain process—a process which involved multiple operations from procurement, manufacturing, to logistics. But I could care less. What mattered is I got my parcel and the items I ordered. The individuals in the respective supply chain processes which enabledContinue reading “The Need to Change the Supply Chain”
“Where’s My Order?”
“Where’s my order?” I heard the lady say to the server at the diner. A family of four had been waiting for their food. Their appetizers and some entrees arrived but not all. The lady who was apparently the wife and mother of the family was impatient. “Please cancel the order if you cannot serveContinue reading ““Where’s My Order?””
Pursuing Productivity Amid Adversity
The year 2025 arrived and what many businesses dreaded came true. Newly inaugurated American President Donald Trump and his economic hawks swooped and threw global trade into turmoil. Arguing unfair trade practices from many nations, President Trump imposed tariffs on billions of dollars of imports from Canada, Mexico, China, and the European Union (EU), withContinue reading “Pursuing Productivity Amid Adversity”
Missing in Supply Chains: Productivity
If there’s one thing I find missing in every business news story I’ve read, it’s: productivity. If there is an article about productivity, it usually is in the context of labour efficiency or how much output workers churn out over a given period. Some media writers define productivity as to how many tasks we completeContinue reading “Missing in Supply Chains: Productivity”
Building the Supply Chain at Both Ends
A supply chain essentially has two (2) ends: the suppliers (e.g., vendors, service providers) and the customers (e.g., clients, consumers, users). We who manage our businesses work both ends at the same time as our suppliers see us as customers and our customers see us as suppliers. We multitask as both suppliers and customers. InContinue reading “Building the Supply Chain at Both Ends”
Ellery's Essays 