The Heroes Among Us

It’s easy to criticise.  It’s simple to call someone stupid. 

Social media in the Philippines has been abuzz since the pandemic began in 2020.  Not that it hasn’t been abuzz before; it was more so after as people stayed home and expressed their frustrations.

As vaccine supply remained scarce, the COVID-19 virus continued to wreak havoc in 2021.  Hospitals were full; people died.  Critics blamed government; government blamed critics. 

People finger-pointed at politicians; politicians grand-standed or pushed back.  It was a show we watched and participated in every day.  We texted, we posted, and we hurled invectives.  While people absorbed themselves in the viral discussions on the Internet, many chose not to join the fray and decided to do their work―work that mattered. 

There was the barangay (village) health officer who was in charge of scheduling vaccinations for the village residents.  He would call the residents up and tell them when their vaccines were ready.  He also scheduled the village’s ambulance to pick up and bring patients to the hospital. He also secured medical clearances for recovered patients.  The health official did many things at once and when asked, he did it as a “service” and for no more.

There were the many others like the barangay health officer who did their part beyond the call of duty:

There were the doctors who did house calls to diagnose and treat CoVID patients, despite the risk of infection to themselves. 

There were the swab test nurses who went house to house to get samples from suspected infected patients.  And those who worked at the laboratories to analyse and deliver the results. 

There were the crews of mobile X-ray trucks who went place to place to cater to patients who couldn’t leave their homes because they were in quarantine.  

There were the funeral home employees who did the sad and thankless job of picking up and cremating the remains of patients who didn’t survive.

And on the fringes, there were the security guards who reported to duty every day.  The custodians who cleaned the buildings.  The maintenance technicians who watched and made sure critical equipment kept running.  Not only at the hospitals but at facilities such as office buildings and factories. 

There were the drugstore clerks and pharmacists who worked the whole day to dispense medicines.  The supermarket merchandisers and workers who helped shoppers find the food and household supplies they needed.  And the many motorcycle riders and delivery truck crews who left early in the morning and went home late at night. 

It is true all of the above work for an income; an income that agencies and enterprises bill us and we frequently complain about. 

But despite whatever flak we may give them, these ladies and gentlemen did their jobs without fail and contributed life-saving work for many stricken from the pandemic. 

Hats off to them.  Perhaps we can’t do any better in giving them tribute but we can at least make sure we pay our bills and get inspired to give a little more extra in the work we ourselves do. 

About Overtimers Anonymous

Supply Chains Must Have These Five (5) Traits

What’s all the fuss about supply chains?

An Evergreen container ship, the Ever Given, got stuck at the Suez Canal in late March 2021.  The solution was simple:  dig out the sand it’s grounded on and tow the ship to a nearby lake.  Unfortunately, because it’s a big heavy ship and the Suez Canal is a narrow shipping lane between Asia and Europe, a traffic jam of vessels ensued at both ends of the canal. 

The media jumped on the Ever Given’s predicament and soon enough, it became a global talk-of-the-town.  Supply chains became a hot topic as media analysts speculated on shortages of merchandise as container cargo ship arrivals were delayed due to the logjam. 

The Ever Given’s saga at the Suez Canal riveted the world.  It created so much buzz that weeks after the ship finally was freed, people were still talking about it and more so about supply chains. 

One stuck ship had created so much fuss.

Supply chains have been the focus of media attention since countries started locking down their cities and territories at the onset of the COVID-19 pandemic in early 2020. 

At first, media reported shortages in food, personal protective equipment (PPE), and supplies.  Then there were the reports about transportation bottlenecks in air and sea freight due to restrictions at borders and ports. 

More than a year later, by March 2021, the news shifted toward cargo congestions at North American ports, spiking consumer demand, shortfalls in semiconductor chips leading to automotive factory shutdowns, and the lack of available shipping containers as international trade picked up

And as vaccines became available, just about every so-called expert raised the spectre of not enough injections for everyone due to weaknesses in global supply chains.

But is all the fuss pointing to real problems in supply chains?  Or are they just exaggerations exacerbated by media and analysts seeking attention?

The COVID-19 pandemic disrupted just about every enterprise on Earth.

  • Many saw the emptied grocery shelves and many more waited in long lines to buy medicines and toiletries. 
  • Farmers threw away vegetables and poultry business owners cut production as inventories grew and demand fell.  There was plenty of food available in 2020 and then there were the shortages, particularly meat, in 2021; 
  • It wasn’t easy for some of us to find spare parts for fixing our cars, trucks, or motorcycles.  This was especially true as some car dealers and shops closed due to lockdown restrictions. 

We realised how fragile product supply chains can be in the era of the pandemic.  And as a result, we have seen the supply chain landscape changing before our very eyes.

So, yes, there are real problems in supply chains and no, the media weren’t exaggerating about those problems. 

The Ever Given wasn’t a wake-up call but the media attention is.  Supply chains need to be managed in a different light after all the disruptions enterprises have experienced. 

Where do we start? 

I recommend identifying what traits a supply chain should have:

  • They need to be proactive especially when it comes to demand.  Demand is a primary driver of supply chain flow and if it was already hard to predict what customers will buy, it was even more so during the pandemic and likely stay that way in the post-pandemic eras.  Supply chain professionals need to be at least one step ahead in anticipating, capturing, and cultivating demand in the planning and execution of customer fulfilment services. 
  • Many executives believe supply chains need to build in resilience.  Resilience is the ability to recover from difficulties—to spring back into shape after a shock.  I don’t fully agree.  Resilience implies that enterprises roll with the punches of disruptions, taking in hits and then healing afterward.  In my opinion, enterprise supply chains should learn to parry; they should build in resistance to whatever a bad disruption may bring.   Supply chains therefore should be versatile.  Enterprises shouldn’t just be ready to adapt or resist disruption; they should also be ready to initiate disruption.  And what does an enterprise need to manifest that?  Versatility
  • Supply chains must be productive.  Productive not as in efficient but as in performing effectively towards meeting and exceeding enterprise goals and strategies.  Supply chains are not generic.  Though they may share common standards such as service, cost, and quality, the extent of how each individual supply chain performs depends on the mission of the enterprise each works with. 
  • Supply chains need to be organised.  This is not just about having a structure that puts functions like purchasing, manufacturing, and logistics under one roof.  It’s also about having unified systems that connect and encourage vendors, enterprises, and customers to collaborate to a common cause.  
  • And last but not least, supply chains must be sustainable.  No, not the environment-friendly kind of sustainable but the type in which an enterprise can count on its supply chain for a perpetually reliable supply of resources, such as products, materials, components, energy, human resources, and/or working capital. 

Note that I didn’t mention digital as a needed trait.  As of now, I don’t see it is a needed trait despite what many may say.  Yes, it’s a whole new world and a whole new normal with e-commerce more dominant than ever and with technologies trending towards artificial intelligence, blockchains, and cryptocurrencies.  But as much as they will be hard to ignore in the near future, supply chains don’t need to be digital as a trait.  Supply chains would need to go digital as a means—a means towards being proactive with demand, versatile, productive, organised, and sustainable

About Overtimers Anonymous

A Guide to City Zoning; an Example of Management Organising

I asked the water company engineer why his company was digging up the street in front of my family’s house for the second time in a few years.  He answered my question with a frown and a sigh. 

“I have to install new pipes because of that new building,” he replied as he pointed at the high-rise residential structure just a few meters across the street. 

“When we at the water company improved the pipes here a few years ago, we didn’t plan for that building.  But now, because of that high-rise, we have to install bigger high-pressure pipes that will be able to supply water to all the floors of that building.”

“It’s very frustrating,” he added.  “All that work a few years ago for nothing.  Why couldn’t the city just follow their zoning laws?” 

I live in the City of Mandaluyong, one of several cities in the National Capital Region or NCR.  The NCR is the highest populated and urbanised place in the Philippines.  In 2017, Mandaluyong City updated its Zoning Ordinance Map in line with its Comprehensive Land Use Plan.  The CLUP laid out how the city was to be divided in terms of where residential, commercial, and industrial areas would be, as well as spaces for institutions and parks. 

There are essentially two (2) major zone groups:  residential and commercial, coupled with other categories: urban renewal area (URA), institutional, parks & open spaces, cemetery, and utilities. 

Residential zones, those designated with an “R” classification, are exclusive for structures for homes and living spaces.  No buildings, structures, or land are to be used for commercial purposes. 

Commercial zones, those with a “C” classification, allow for use of land and structures for business. 

Sub-classifications per zoning category allow for building height and density. 

In residential areas, an R-1 zone is limited to “single-family, single-detached” buildings.  An R-2 zone allows for “low-rise single-attached duplex or multi-level buildings,” while an R-3A zone includes high-rise structures exclusive for multiple family dwellings although it may include low-, medium-, and high-rise residential buildings that are “already commercial in nature or scale.”  An R-3B zone allows for high-rise buildings up to 18 storeys. 

For commercial areas, C-1, C-2, and C-3 zones differ in the size of buildings and number of establishments per structure.  Central Business Districts (CBD) allow for “large-scale office, commercial, business, financial, leisure, and high-rise residential and related uses.”    Mixed Development Zones are for “mixed residential, retail shops, offices, leisure industry, and support commercial activities.” 

Mandaluyong City’s Zoning Ordinance doesn’t have industrial zones, which some other cities do. 

The city has a Zoning Administrator to administer and enforce the ordinance.  Complaints and appeals related to the zoning ordinance, however, are brought forth to the Local Zoning Board of Adjustments and Appeals (LZBAA) in which the city mayor is chair and consists of executives and officers from city hall. 

The purpose of having a zoning ordinance is to organise how land is used within the city.  It’s a guide which the city established to avoid problems such as traffic congestion and urban blight.  Via the CLUP mentioned above, its intention was to specify what parts of the city can be used for residential and commercial uses, as well as for institutional needs, special purposes, and parks & greenery. 

The key word is organise.  Zoning is the excellent manifestation of the management function of organising, one of the four basics in which the other three are planning, directing, and controlling. 

By organising the city’s lands for what they can be used for, city hall executives can plan how to bring more prosperity to Mandaluyong while balancing security and convenience for their constituents.

The high-rise condominium tower the water company engineer pointed at on our street was clearly not supposed to be there, as per the zone it is in, R-2.  Yet, it’s there, a monstrous tower overshadowing our neighbourhood that somehow got built despite the rules against it. 

Somehow, the high-rise developer was able to skirt the ordinance and build his building in our R-2 neighbourhood.  It was what forced the water company to change the pipes, which wasted the improvements it made a few years before. 

With zones, a city can plan its infrastructure accordingly.  One can lay out how much power, plumbing, telecommunications, road, and sewage capacities each zone would need.  Commercial zones would need wider streets and sidewalks for heavier traffic, for instance.  Residential zones would maybe need more street lights and efficient sewage piping. 

City hall politicians are often under constant pressure to revise zoning ordinances to accommodate developers wanting to build bigger buildings or heed residents clamouring to protect their peaceful neighbourhoods.  In many cases, both developers and residents challenge zoning rules in which there would be plenty of cases on the LZBAA’s list.

Zoning is part and parcel of urban planning and management.  It brings organisation into a city or town and helps leaders plan their respective districts’ infrastructures.  It helps leaders decide when violations happen or when developers push for exceptions. 

Despite whatever pressures developers or residents put on political executives, zoning serves as a superior model for organising, that basic function of management we sometimes take for granted. 

About Overtimers Anonymous

Burning Platforms and How to Prevent Them

A proprietor who sells electrical products was experiencing a dramatic drop in sales.  He hires a consultant who comes from a large multinational corporation and asks him what can be done. 

The consultant suggests that the proprietor develop a vision, mission, objectives, and strategies (VMOS) for his business.  The consultant conducts a team-building session with the proprietor and his staff and for several days, they draft and formulate a VMOS.  When they finally finish with a fancy-worded VMOS, the consultant presents the VMOS to all the employees and stakeholders.  When the consultant went to collect his fee, the proprietor asks the consultant, “so when are we going to talk about my falling sales?” 

The phrase, “burning platform” takes its origin from a story about three (3) men on a North Sea oil rig that was on fire.  Two (2) men decided to jump into the icy waters while one (1) man opted to stay.  The two (2) men who jumped were badly injured from their fall but rescuers were able to save them.  The man who stayed on the platform died.  Management consultants have cited this story as a lesson that when faced with an urgent crisis, one should take risks and go for deliberate change.  Otherwise, if one does nothing, the business dies. 

The proprietor of electric relays was on a burning platform; his business was on fire in the form of falling sales.  The clueless consultant he hired didn’t address the urgency of the problem.  The consultant focused more on what he was good at from being an executive at a multinational. He ignored the crisis happening to the proprietor. 

Many managers complain about frequent “fires” that disrupt their daily routines and preoccupy their time and resources.  Some executives cite a variety of reasons for these “fires,” from lack of leadership to poor discipline.  The executives would form committees, hold strategy meetings, scold managers for poor judgment, or blame poor discipline among rank-and-file employees.  Whatever they prescribe, these executives would miss the point that there’s a crisis that urgently needs to be addressed.    

Crises, like burning oil platforms, don’t just go away.  True, a fire may burn itself out, but even if they did, they’d leave a lot of damage.  When there’s a fire, everyone either runs to put it out or runs away.  No person in his right mind would just sit there idly by and get himself burned. 

Unfortunately, many executives don’t know a crisis even if it’s raging in front of them.  It’s what we would call denial, a reaction inherent in human nature.   We deny and ignore a crisis to believe it is not happening, that there can’t be a threat. 

Most of the client firms I’ve diagnosed have burning platforms.  Some are big, some are small; but urgent crises nonetheless that disrupt operations, reduce sales, increase costs, and cause other problems.  Burning platforms are often fast-moving fires that eat away the insides of a business and challenge the cores of an organisation.

Managers of course need to address burning platforms.  The key is to know that there is one.  Sometimes, managers, especially high-level executives, don’t realise they have one.  The following are situational examples of burning platforms that executives sometimes ignore until it’s too late: 

  1. Treasury managers pointing out critical cash-flow balances and immediately urging field sales personnel to collect receivables from customers;
  2. Manufacturing managers alerting purchasing executives that their raw materials are running out because vendors didn’t deliver as scheduled;
  3. Logistics managers facing a shortage of trucks as senior marketing executives complain of empty supermarket shelves where new products are supposed to be;
  4. Information system contractors alerting the firm’s chief information officer (CIO) that the company’s data centre’s room’s air-conditioning has broken down and the IT system is in danger of shutting down. 

What should an enterprise do about burning platforms?  Put them out, of course.  What would it take to do it?  Everything that one can muster.  It is a fire!

  • One does not ignore a fire.  One works to put it out now and until it’s out;
  • And when we say out, we should mean really out, to the extent that whatever caused it won’t ignite again.  

The best solution against burning platforms is preventing them in the first place.  The means to do that is usually via having relevant and effective monitoring systems and risk management measures

It starts with having plans and policies that consider potential risks and include contingencies.   

These plans and policies should answer questions like:

  • What to do when customer collections are falling behind?
  • What’s the inventory policy when raw material stocks are running low?
  • What’s the plan when projections show not enough trucks next week to deliver orders?
  • What’s the backup plan in case the Internet server crashes? 
  • Who will take over, work from home, or substitute when members of staff are found to be infected with the CoVid-19 virus? 

Any plan or policy should have pre-approved procedures against pre-defined crises such that the organisation can immediately take action without having to go through time-consuming justifications to top management.  Of course, managers should always notify executives when a crisis is imminent and action should be taken. 

Common sense dictates that when there’s a burning platform, we either try putting it out or run for safety.  Sometimes, however, we deny there’s a burning platform crisis and we go about our business until we and our enterprises are consumed. 

Recognising the existence of a crisis is important but prevention is key to avoiding any crisis.  Plans and policies that take into account potential risks, build in contingencies, and allow immediate pre-approved action would help a lot in keeping any new crisis from getting too big if not stifling them at the start. 

We should never sit idly by when there’s a crisis and even if there isn’t one. 

About Overtimers Anonymous

Building Track Records of Trust

My mechanic, Diony, recommended I change the power steering fluid of my car.  I use automatic transmission fluid (ATF) for the power steering because another mechanic said it was okay.  But when Diony checked my car the other day, he said I shouldn’t use ATF for power steering.  ATF is for automatic transmissions; power steering fluid is what’s needed for power steering.  Duh! 

I have trusted previous mechanics for their opinions and recommendations.  I trust Diony when he fixes my car.  But if Diony says the ones before him were wrong with the power steering fluid, how do I know if he is right versus the ones before him?

When we consult mechanics, plumbers, and technicians to fix issues with our cars, appliances, and equipment, we do so on the assumption they are the most qualified for the jobs.  We’d rely on their credentials and build our confidence from our experiences with them. 

Managers of enterprises engage contractors often by bidding the jobs to candidates.  Bidding, however, skews more towards price than to value.  Bidding also is typically based on a pre-defined scope of work, also known as the terms of reference (ToR), which practically defines a solution for a problem even if one isn’t found yet. 

It makes sense to bid out work when a solution is known.  But it won’t be if we don’t have an idea what we need to do.  More often than not, we seek expert help to solve problems in which we have no outright answer. 

We don’t do a bidding process when we consult medical doctors.  We first find one we can trust to give us a diagnosis.  When the doctor recommends a treatment, we then find what we would believe would provide the best value even if the doctor may already recommend a provider for the treatment.  If we’re not comfortable with the diagnosis and recommended treatment, we’d get a second opinion.  We would only look at our treatment options once we agree with the diagnosis which we believe is the right one. 

The same logic applies when we manage our assets.  We would first get an engineer or technician to assess our assets and we only would bid jobs only when we are confident that we have found the best solution. 

Some managers short-cut jobs by bucking this logic.  Managers would ask contractors to bid for jobs with vague terms of references.   Technicians would repair machines that end up more broken than fixed.  Engineers would bill additional costs because managers would make last-minute changes to scopes of work that weren’t very clear in the first place.  Worst of all, managers would hire contractors who weren’t really qualified, offered wrong solutions, or just did the work wrong. 

When they go against common sense, enterprises end up paying more what they should due to shoddy work that was done for a solution to a problem that wasn’t well-defined. 

My mechanic, Diony, has a good track record of successful maintenance jobs so I can trust him for his diagnosis and good work.  And it does make sense in the first place to use power-steering fluid for the power-steering system than to use any other fluid (duh!). 

For enterprises who are seeking experts, it’s always best to check the credentials, ask for referrals, and interview them.  Getting experts on board that are trustworthy over the long run to consult with will benefit the enterprise.  It’s just plain sensible that we need experts to assist in assessing the issues, defining the problems, and finding the best solutions.  Bidding becomes straightforward as scopes of work become clear. 

Every enterprise would do well to have experts to consult with to help diagnose problems and recommend solutions.   Over time, the experts and the enterprise would build track records of trust that would reap mutual benefits for both parties. 

About Overtimers Anonymous

Non-Moving Inventories: The Supply Chain’s Elephant in the Room

The phrase, “elephant in the room,” is said to have originated from a fable by Ivan Krylov that tells about “a man who goes to a museum and notices all sorts of tiny things, but fails to notice an elephant.”  It has become a favourite expression for an obvious problem or issue that for some reason gets muddled, forgotten, or avoided. 

Just about every supply chain has an elephant in its room and in many cases, it’s called non-moving inventory. 

Non-moving inventories are items that have ended up idle in storage or on the factory floor for extended periods of time.  Non-moving inventories can be raw materials, packaging materials, spare parts, work-in-process, or finished goods.  They are merchandise that were acquired or produced at a cost but have become unattractive in value.

Non-moving inventories end up as they are for a variety of reasons: 

  1. the enterprise produced more than what could actually be sold;
  2. items are defective, rejections, damaged, or were returned from customers;
  3. items are old, obsolete, expired, or discontinued;

Whatever the reason, enterprise executives would see them as one thing:  a nuisance that takes up valuable space and ties up working capital.   

But they are more than a nuisance.    Non-moving inventories are cash investments that went to naught, as they had lost their selling value.  They are blots to marketers who see them not only as visible failures of their promotional strategies but also as barriers to introducing new products. Some enterprises hold their marketing and sales executives accountable for non-moving inventories and would insist they lead in running them out before any new product is introduced. 

Non-moving inventories are potential threats.  When non-moving inventories grow in size or quantity, they not only become the elephants in the stock-room or storage facility, they also become risks.  An extreme example is when non-moving ammonium nitrate fertiliser exploded in a Beirut, Lebanon warehouse in 2020:  https://www.theguardian.com/world/2020/aug/04/huge-explosion-beirut-lebanon-shatters-windows-rocks-buildings 

The good news is many non-moving inventories don’t end up exploding.  The bad news is that even if they don’t explode, they are a potential threat to the enterprise’s balance sheet and to its future growth. 

Despite their nuisance and threat, many enterprises take for granted non-moving inventories and instead try to get them away from their sight. 

A case in point: a large corporation that makes steel beams and heavy metal parts hired a chief information officer (CIO) to streamline the inventory system.  To appreciate the company’s products and materials, the new CIO toured the corporation’s main factory and warehouse which was just outside the city.  He noticed a huge pile of rusting steel products at a far side of the facility and asked what they were.  The plant manager who was his tour guide said the items were scrap. 

The CIO asked how come there’s so much of the “scrap?”

The plant manager said, “I don’t know. They’ve been sitting there for years ever since I was hired.”

When the CIO reported the “scrap” to the Chief Executive Officer, the latter was outraged. 

“They [his chief finance officer & chief manufacturing officer] told me that they got rid of that stuff many years ago!”, the CEO exclaimed. 

The CEO summoned the CFO and Chief Manufacturing Officer (CMfgO) and ordered a thorough audit. 

The CFO and CMfgO were furious at the new CIO for making them look bad for exposing the hidden inventories.  Within a few weeks, they drove the CIO to resign after they constantly hurled negative comments about him and refused to cooperate with him in improving the inventory system. 

As for the non-moving inventories, they continued to sit in that far corner of the company’s factory, where executives once again forgot about them.

For the steel company, the non-moving inventories would come back to haunt the executives.  This is especially true as the non-moving items would multiply in size and take up more space.  It would become a problem when the enterprise entered hard times and had difficulty paying debts.  Auditors would no doubt point to the non-moving inventories as where the company’s cash is tied up. 

How then does one get rid of non-moving inventories?  The answers are straightforward but can be controversial: 

  • Sell Them Even at a Loss

Sell non-moving inventories at the best but most attractive price possible.  If one can only sell them at scrap value, so be it. 

Some finance executives, however, caution against such drastic selling.  It’s one thing to convert non-moving inventories to cash; it’s another to sell them very cheaply.  Losses in balance sheets attract negative attention especially if an enterprise is publicly listed.  But if one wants to once and for all remove the elephant in the room, this is usually the number one solution, whatever the hit it will bring to an enterprise’s financial reputation. 

  • Throw Them Away

This is worse than selling at scrap value but sometimes it’s the next best option if the enterprise needs valuable space and the alternative is to pay dearly for more space. 

Throwing stuff away can also be a hassle given all the compliance protocols it might entail (e.g. environmental impact). But if the items are toxic or dangerous to carry for extended periods of time, the enterprise might not have much of a choice.

  • Salvage Whatever Can Be Recycled or Reused

Some enterprises would invest in salvaging what can be reusable or re-saleable from non-moving inventories.  It’s never an attractive option as it will often require significant expense in time, materials, and equipment.  But it can be a compromise in that salvaging non-moving stock may not result in a sudden hit to an enterprise’s accounting books.  It would also be an opportunity for enterprises to dispose items gradually while getting something back in return. 

  • Process the Work-In-Process (WIP)

Many manufacturing enterprises have work-in-process inventories (WIP).  They’re the stuff that lie between production operations, usually waiting their turn for the next step in a manufacturing process. 

Some manufacturers, however, keep their WIP waiting too long, sometimes too long that the WIP loses value from deterioration and expiration.  This happens when manufacturers don’t follow first-in first-out (FIFO), customers cancel orders while items are in production, or managers allow other orders to “jump the line” or move other WIP ahead of others. 

I’ve seen WIP stored in one place for more than three (3) years, hidden away in a dark corner of a factory, their values long written off by auditors who thought they were losses. 

Even if written off, WIP takes up space and represent poor management resulting in waste.  And even as operations managers may succeed in hiding and getting rid of them, poor manufacturing practices will undoubtedly result in more WIP time to time. 

The answer to avoiding non-moving WIP is to process them right away.  If they are no longer needed, then either the manufacturing manager should process them anyway, scrap them, or salvage some value from them.  Manufacturing managers should also have a policy to always process all the WIP within a maximum number of days, if not hours. 

The best way to get rid of non-moving inventories is to avoid having them in the first place.  Unfortunately, many enterprises are stuck with them, in one form or another.  Eventually, non-moving inventories become easy to spot as an elephant in a room would be.  They’d be that pile of junk, that stack of unidentified boxes, that pallet of dusty cartons, those drums behind the building, or that huge tank that managers have no idea what it contains. 

Any non-moving inventory will stick out like a sore thumb.  We may try to ignore them but they’ll grow into something larger and harder to afford if we let them. 

Let’s not let them.  Enterprises should get rid of them as fast as possible.  Teamwork with financial auditors and accountants would help because when one has to remove an elephant, one needs all the help one can get.    

About Overtimers Anonymous

What Organising Really Means

There are four (4) basic functions to management:  planning, organising, directing, and controlling. 

We can picture what planning, directing, and controlling are.  They’re kind of straightforward and self-explanatory.  Organising, however, is not. 

When we “organise,” what’s the first thing that comes to mind?  We perhaps think of putting our stuff in order, like filing away papers and cleaning out the clutter.  Maybe we see organising as rearranging the tables of our subordinates, laying out the machinery, and scheduling who’ll work from home versus who’ll be at the office.  It can be that we think it is about making an organisational chart that shows the positions of people. 

Organising as a management function, however, is more than just all of the above. 

The dictionary defines organise as “cause to be structured or ordered or operating according to some principle or idea,” and “arrange by systematic planning and united effort.”  The key words are structure, order, and arrange and it is done for a principle or idea via systematic planning and united effort.

Organising is therefore not just making things neat.  It’s about making things ready for a specific purpose.  The “things” in this case are people, assets, resources, and products

Organising People

Managers organise people to do their jobs efficiently and effectively.  Organising is about employing and deploying the people crucial to making the enterprise’s goals into realities.  These include those we directly hire, i.e. employees, and those we engage with such as contractors and vendors. 

The tasks in organising people include team building, organisational development, training, defining job descriptions or scopes of work, and assignment of duties and responsibilities. 

Organising Assets

To get things done, managers need to have their assets in place and ready to be used.  These include having enough funds to pay for them and prepping them for operation. 

There have been many times I’ve seen managers order equipment and then realising they didn’t set aside enough money to pay the seller, causing delays in installation and start-ups.  

Organising assets includes tasks such as allocating cash in conjunction with budgets, setting up work stations, making and doing a checklist for preventive maintenance, calibrating gauges, running diagnostics, preparing storage space, and housekeeping.

Organising Resources

Resources are the materials, supplies, energy, water, and spare parts that we need to get things done.

Managers tend to underestimate the organisation of resources. 

Organising resources include preparing purchase orders, putting items in their proper place, checking that item codes are updated in the information system, informing security and receiving clerks what vendors are delivering the next day, clarifying policies such as first-in first-out retrieval, cycle counting of items to reconcile with inventory records, and regular quality inspections of critical components & parts. 

Organising Products

Similar to organising resources, we should make sure products are in their proper places, their codes complete in our computers, and delivery documents are arranged visibly for dispatch. Organising products also includes classifying each product’s inventory policy, marshalling finished goods for staging, categorising them by segment, group, family, and stock-keeping unit, and fixing the process descriptions and parameters of each. 

Organising products is no less important than organising people, assets, and resources.  In many cases, it should be the first to be done before the rest.

Organisation is not the same as organising.  The former is about structure; the latter is function.  Organising is work we may call mundane but necessary because the devil is in the details.  We can plan, direct, and control but if we don’t organise, that is, focus on things, make sure they’re in order, arranged, and ready for the strategies we will execute, then we’ll for sure run into trouble. 

Leaders rally people to a cause.  Managers organise people, assets, resources, and products to make real the goals of the cause.   

About Overtimers Anonymous

Owning versus Managing: What’s the Difference?

Do you own the business or do you manage the business?*

A senior member of the board of trustees of a high-rise building walked into its administration office and asked the accountant there to order parts for a diesel generator set.  The senior board member believed that the generator needed a minor repair and not only does he tell the accountant to buy parts, he also tells the building technicians to do the repair the coming weekend.  At no time does he talk to the building manager or the engineer both of whom were at the office. 

The building manager didn’t agree with the board member.  She made that clear in a previous board meeting where the senior member as well as the president and other board trustees were present.  The building manager felt that an outside contractor, with special expertise in generator sets, should diagnose and repair the building’s diesel generator.  It shouldn’t be entrusted to the building’s technicians who themselves said they were not qualified to do the job. 

The senior board member didn’t care for the building manager’s opinion and didn’t bother to talk to the engineer.  When asked why, the senior board member said the technicians agreed to do the job and the engineer didn’t seem to be interested. 

We can easily see that the board member was wrong for pushing ahead with a job that is the responsibility of the manager.  But this kind of thing happens a lot not just in buildings but in businesses.  Owners hire managers but take it upon themselves to micro-manage daily activities.  

Owners would insist on being part of every daily decision, from approving every petty cash disbursement to studying every project, big or small.  Managers end up paralysed; they won’t move until the owners tell them what to do. 

Thus, the question to enterprise owners: are you there to own the business or manage the business

Managing the business is about planning, organising, directing, and controlling the enterprise’s day-to-day activities and projects.  It’s about supervising people, procuring resources, budgeting & accounting, and compliance to rules & regulations.  Managers make sure goals are met and strategies executed. 

Owners set the standards and peg the objectives of the enterprise they have stakes in.  They monitor the performance of the enterprise in which management delivers and reports.  They listen to management’s recommendations on issues such as budgets, plans, projects, and strategies.  It is the owners who decide via their boards or executive committees whether plans push through or not and how much resources will be planned, procured, and given.   And of course, it is the owners who hire and fire the managers. 

Both managers and owners share the same common interest:  make the enterprise prosper.   Each just have different roles.  But because we are human in which we each have our own opinions, owners sometimes cross the line and interfere with management. 

There is nothing wrong when owners complain when they notice employees come in late for work or when they question why customers aren’t receiving their orders quickly.  There is nothing wrong when owners suggest ideas to managers whether it be for process improvement or for a new gadget. 

It becomes wrong when owners push managers on how to address a complaint or how to adopt whatever idea or suggestion is raised.  Managers are there to figure out how to do things.  Owners are there to see how managers perform. 

Managers represent the owners when they deal with clients, vendors, contractors, community, and government.  Managers therefore should make sure their decisions and policies are in line with the owners’ standards and objectives. 

Owners lead.  Managers execute.  Owners set the destinations; managers map the routes.  Owners approve the strategies; managers act on them. 

There should be no overlap.  No crossing over.  Owners should know their place as much as managers should too.  If owners want to manage, then they should assume the position but be ready for the consequences, one of which is organisational paralysis. 

*Thank you to Mr. Jovy Jader of Prosults for coining the question and inspiring this blog. 

About Overtimers Anonymous

Management is Not Leading, and It Isn’t Staffing Either

First thing I was taught as a management trainee at a large multinational corporation in 1985 was that there are four (4) basic functions to managing. 

These are:  Planning, Organising, Directing, Controlling.

In 2021, when I search for “management functions” on the Internet, the results mostly are:  Planning. Organising, Leading, Controlling, and Staffing.

Leading had replaced Directing.  There’s that additional 5th function called Staffing. 

I see leadership, management, and supervision as three circles, in which one is a subset of another:

Leading or leadership is not management but encompasses it and more.  Leadership is about influencing people towards a cause, philosophy, religion, or vision.  Management lies within leadership, not the other way around.  To call leadership a “function” of management degrades that special talent or gift of charisma and influence not many people have. 

Management is about getting and administering the resources that would bring reality to a leader’s cause.  Leadership is enrolling people while management is about enrolling resources and doing the details in enrolling people. 

And then there’s supervision.  Supervision is overseeing people, making sure they are following policies, rules, regulations, and directives laid down by managers and leaders.  It falls within the sphere of management but it isn’t management.

Staffing isn’t a function of management.  Management plans head counts for staffs, organises the resources for staffing, directs the staffing, and makes sure the staffing activities are under control.  But it isn’t a function by itself; it’s one of many activities covered by management. 

I wonder if the people who put in Leading and Staffing as management functions have done any actual management at all. 

About Overtimers Anonymous

Twenty-Five Questions We May Find Ourselves Asking Everyday

Some of us ask very profound questions when we go to bed at night or wake up in the morning:

“Why are we here?”

“Where are we going?”

“What happens when we die?”

For many who work long hours and experience the daily adventures of hand-to-mouth jobs, however, these questions are quickly overtaken by more mundane ones. 

The following are twenty-five (25) sample seemingly trivial questions we may find ourselves asking as we go through our daily lives:

  1. Why does it take so long for the traffic light to change?
  2. Why does the traffic enforcer make me and a hundred drivers wait as long as twenty (20) minutes at an intersection?
  3. Why does my mobile phone conversation keep disconnecting?
  4. Why does it take up to five (5) times to redial and connect a mobile phone call?
  5. Why do some fast-food restaurants reject my credit card while the drug store down the street accepts it? 
  6. Why doesn’t the brand-name wrist-watch store have on stock the brand-name wrist-watch strap to replace the one for my brand-name wrist-watch?
  7. Why does it take months for the big hardware store to replace the light bulb I bought but which stopped working after a few days? 
  8. Why do many new bridges only have two (2) lanes, one for each way? 
  9. Why ban trucks on roads at certain hours of the day?
  10. Why do traffic cops target and stop trucks for alleged violations all the time? 
  11. Why put speed bumps (we call them humps) on newly-cemented smooth roads?
  12. Why do some cars not stop when there’s a red traffic light?
  13. Why does the water company dig holes and trenches on newly-built roads?
  14. Why does the power company require so much paperwork and time to change the meter of a house?
  15. Why are there so many fires every March, which every year is fire-prevention month?
  16. How come there’s always an elevator that’s not working?
  17. Why are there never enough parking spaces to park my car at the convenience store or at the bank?
  18. Are Manila’s streets for cars or for basketball courts?
  19. Why do we have to pay the city’s tax-paid garbage truck to haul our trash?
  20. Why do I have to renew my business’s environmental permit when I already have a city hall mayor’s permit?
  21. Why do I have to submit a hundred pages of tax forms when I already had filed it electronically through the tax agency’s website?
  22. Why does the power company give me only a week to pay my electric bill before they threaten disconnection?
  23. Why is the bank’s 24/7 ATM always off-line?
  24. Is it me or is the bread I buy getting smaller?
  25. Why is fish so expensive in a country surrounded by water?

About Overtimers Anonymous