Quality is Free; Value is Not

Is quality free? Philip Crosby in his book, Quality is Free, believes it is when we adopt a Zero Defects policy.  An enterprise can achieve quality in its products and services without having to pay more.  Quality may be free but value is not.  At least to consumers searching for the best products and services. Continue reading “Quality is Free; Value is Not”

Why There are No Patron Saints for Modern Business

The Jesuit priest in his homily for the Catholic mass service I was attending with fellow high school students many years ago declared there were no Catholic patron saints for business people.  At least there weren’t any who could be a model for those who led corporations and enterprises.  In the Roman Catholic Church, patronContinue reading “Why There are No Patron Saints for Modern Business”

What Is Stupidity?

We don’t like being called stupid.  It’s insulting and the one who says it obviously has bad intentions against the person he’s labelling as stupid.     But what does stupid mean, anyway?  It is not the opposite of smart.  Smart describes cleverness, ingenuity, intelligence, and innovation.  Ignorant would be the best antonym of smart asContinue reading “What Is Stupidity?”

The Importance of Education in a World of Word-of-Mouth

Many graduating high school students apply to colleges and universities.  Many turn to rankings to find out what college or university would be best to apply to, given whatever interests the graduating high school students may have.  US News and World Report’s Best Colleges list, for instance, relies on ranking factors that are based onContinue reading “The Importance of Education in a World of Word-of-Mouth”

Do-It-Yourself Hands-On Experience versus Delegating

A Roman Catholic church at San Mateo, California had one parish priest who not only said the Masses but also cleaned the premises, drove the car to buy groceries & supplies, and pay the bills.  Volunteers would come to help on Sundays but the parish priest was practically on his own on weekdays. Contrast thisContinue reading “Do-It-Yourself Hands-On Experience versus Delegating”

Don’t Forget Productivity in Promoting Resilience

When the coronavirus pandemic in 2020 catastrophically caused a sudden global economic recession, enterprises went on the defensive to keep their businesses afloat; executives promised stakeholders they would transform their organisations to become more resilient.  Risk management was the popular precursor to resilience.  In risk management, managers laid out possible threats and prepared for them. Continue reading “Don’t Forget Productivity in Promoting Resilience”

What to Keep in Mind When We’d Rather Be Somewhere Else Doing Something Else

There are times when we wish we were somewhere else doing something else. We may think this while we are running around in the middle of a busy day doing so many tasks which we wonder if they’re worth doing in the first place.  Many of us started out our careers aspiring to be artists,Continue reading “What to Keep in Mind When We’d Rather Be Somewhere Else Doing Something Else”

‘Who Cares’ Were the Best Words I Ever Used

Those two words, ‘Who Cares?’, ended my mid-life crisis and I never looked back.  But wait, is there such thing as a mid-life crisis? Some experts say it’s not real: ‘Occurrence of the midlife crisis has turned out to be myth; research shows 10–20% of people actually experience it.’ ‘Research suggests the mid-life crisis isContinue reading “‘Who Cares’ Were the Best Words I Ever Used”

The Power of Building on Ideas

We get ideas all the time.  Many we quickly forget or shelve and most don’t prosper beyond the fleeting thoughts they had been.  Many ideas are originally not ours.  Many ideas we notice while interacting with other people.  We see some that seems worth the trouble to invest time and resources in such that weContinue reading “The Power of Building on Ideas”

One-Way Conversations Are Never Good

A salesman boasted that his meeting with customers went well.  He did all the talking and pushed his customers to agree to whatever he suggested.  “Dominating the meeting is important,” the salesman said, “it avoids the meeting turning into a gripe session and at the same time, focuses on getting what we want.”  Many executivesContinue reading “One-Way Conversations Are Never Good”