Many executives insist their organisations need to be resilient. Given all the adversities and disruptions businesses had experienced, it’s understandable to believe resilience is vital. Resilience is “an organization’s ability to adapt to and recover from disruptions, such as natural disasters or market shifts, while maintaining core operations and continuing to function.” But how doesContinue reading “What’s the Metric for Resilience?”
Tag Archives: operations
Make It Visible
The planet Earth and its Solar System reside in the Milky Way galaxy, a spiral collection of a 100 to 400 billion stars. Yes, that’s billion, not million, and far more than a thousand or hundred. We can only see only a few thousand of stars in the night sky and only so much moreContinue reading “Make It Visible”
Banks Have Supply Chains, Too
I went to the bank to cash a check. The teller said there was no cash available. She also said the automatic teller machine (ATM) also had no cash and was off-line. The teller, however, told me to wait. She then left the bank, went next door to a rival bank, and withdrew cash fromContinue reading “Banks Have Supply Chains, Too”
Knowing Your Inventory ABC’s
A business owner asked me: how can I manage my company’s inventories more efficiently? The business owner imported soap, luggage, and cell phones, in short: assorted merchandise. He shipped in and kept hundreds of items in inventory, in which he had trouble keeping track. Sometimes he had too many items in storage or had tooContinue reading “Knowing Your Inventory ABC’s”
Productivity: They Still Don’t Get It
Leading global consultancy McKinsey defines productivity as Gross Value Added (GVA) per work-person and reports that the world needs productivity growth on top of balance sheet profitability. McKinsey still doesn’t get it. The world doesn’t need labour productivity, it needs supply chain productivity, which is how fast and how much organisations sell merchandise and collectContinue reading “Productivity: They Still Don’t Get It”
The Need to Change the Supply Chain
When a parcel arrives at my doorstep, I see myself at the end of a supply chain process—a process which involved multiple operations from procurement, manufacturing, to logistics. But I could care less. What mattered is I got my parcel and the items I ordered. The individuals in the respective supply chain processes which enabledContinue reading “The Need to Change the Supply Chain”
Four (4) Starting Points to Getting the Reliability You Want
MANILA, Philippines, October 3, 2019. An electrical transformer (rectifier) at the Light Rail Transit Line 2’s (LRT-2) commuter railway tripped and caught fire. The fire knocked out train service from downtown Manila to the eastern suburbs of Marikina and Cainta. Thousands of commuters from workers to students were forced to find alternative transportation. The dayContinue reading “Four (4) Starting Points to Getting the Reliability You Want”
Elements of Productivity
Our objectives stem from our business priorities, which usually consist of: How managers perform against objectives relative to meeting their business organisations’ priorities define their productivity. The mistake managers make is classifying productivity as a mere performance measure. As much as it does make visible how well the enterprise performs, productivity is more an attributeContinue reading “Elements of Productivity”
The Benefits of Management By Walking Around
Some of us may remember Management by Walking Around. It was a buzz phrase from the 1980’s, credited to Hewlett-Packard executives and made popular from the book, In Search of Excellence, by Tom Peters and Robert Waterman. Management by Walking Around (also known as Management by Wandering Around) or just MBWA for short, is essentiallyContinue reading “The Benefits of Management By Walking Around”
“Where’s My Order?”
“Where’s my order?” I heard the lady say to the server at the diner. A family of four had been waiting for their food. Their appetizers and some entrees arrived but not all. The lady who was apparently the wife and mother of the family was impatient. “Please cancel the order if you cannot serveContinue reading ““Where’s My Order?””
Ellery's Essays 