Quality: It’s About Meeting Customer Standards, Not Yours

For the nth time, one of the elevators broke down. The three (3) elevators at the office building had just been rehabilitated.  But a few weeks after the elevator contractor’s technicians packed up their tools and left, the elevators had begun to show problems.  The elevator contractor who did the rehab arrived every time toContinue reading “Quality: It’s About Meeting Customer Standards, Not Yours”

Efficiency versus Productivity; It’s Like Speed versus Velocity

What is the difference between efficiency versus productivity?  One way to compare both is by looking at speed versus velocity.  In Physics, speed is the rate an object covers distance.  Velocity is the rate at which an object’s position changes.  Speed is all about how fast one is going.  Velocity is how fast one goesContinue reading “Efficiency versus Productivity; It’s Like Speed versus Velocity”

Productivity: What Is It and Why We Should Pursue It

We all strive to be productive.  At work, at home, in whatever activity we participate. Yet, we don’t talk about productivity so much.  That’s maybe because productivity isn’t simply measurable. It’s easy to picture sales, costs, profits, and cash-flow.  Even if the accounting that generates them can be a little complicated, they’re easy to imagineContinue reading “Productivity: What Is It and Why We Should Pursue It”