A multinational consumer goods corporation initiated a comprehensive information system project for all its departments, manufacturing & logistics operations included. The lead person of the project was Dana, one of the corporation’s up-in-coming IT managers. Dana convened a working group comprised of senior heads of respective departments of the multinational’s various departments, i.e., finance, sales,Continue reading “Lessons from an IT & Logistics Mess”
Tag Archives: order to delivery
What to Do with Unserved Orders
A global fast-moving consumer goods (FMCG) corporation had set up a contact centre in Singapore to centralise sales orders management in the Asia-Pacific region. Customers and field sales of the Southeast Asian market of the FMCG company would inquire or send their orders via email, SMS, or via internet calls to the Singapore office. TheContinue reading “What to Do with Unserved Orders”
Problems are Doorways to Opportunities
Since the start of 2021, semiconductor chips, which are used in cars, trucks, computers, and smart-phones, have been in short supply. Supply has been so short that automotive companies have shut down assembly lines and consumer electronics corporations have delayed roll-outs of new products. Bloomberg reported in its September 22, 2021 Supply Lines newsletter thatContinue reading “Problems are Doorways to Opportunities”
Ellery's Essays 