Why Does It Take So Long?

I looked at the bottom of a dog food can at the pet shop to check its expiration date.  It said “10/26/2026,” but the production date said “10/27/2023.”  I concluded the dog food was safe as I bought the can of dog food on May 25, 2024.  I thought, however: why was the production dateContinue reading “Why Does It Take So Long?”

Lessons from an IT & Logistics Mess

A multinational consumer goods corporation initiated a comprehensive information system project for all its departments, manufacturing & logistics operations included.  The lead person of the project was Dana, one of the corporation’s up-in-coming IT managers.  Dana convened a working group comprised of senior heads of respective departments of the multinational’s various departments, i.e., finance, sales,Continue reading “Lessons from an IT & Logistics Mess”

A Primer on the Process of Order Creation & Fulfilment

The process of customer order creation and fulfilment is a core task of many enterprises. An order creation & fulfilment process in a business-to-business (B2B) relationship typically consists of the following steps: Enterprises who sell directly to end-users, that is business-to-consumer (B2C, e.g., supermarkets, e-commerce, restaurants) typically have a simpler process:  Enterprises who offer services,Continue reading “A Primer on the Process of Order Creation & Fulfilment”