Asian airlines such as Cathay Pacific, Singapore Airlines, and ANA are known for their excellence in customer service. A lot of people love flying with these airlines. But thanks to the coronavirus (COVID-19) pandemic, these same airlines are experiencing their worst business slump in recent memory. No one wants to fly these airlines not becauseContinue reading “Bad Things Happen to Everyone”
Category Archives: Aha!
About Overtimers Anonymous
I’ve been immersed in work since 1984. My long-spanning career since graduation from the University of Wisconsin-Milwaukee include managerial assignments at P&G Philippines, a harrowing experience as an entrepreneur in freight logistics, participation in several successful consultancy projects, and finally as an administrator of a company that builds and leases warehouses and offices. Overtimers AnonymousContinue reading “About Overtimers Anonymous”
“Are You Happy With Our Service?”
A bank had a survey booth near its front door in which one drops a small plastic ball in either of two (2) slots: Happy With Our Service Unhappy With Our Service I dropped the ball on the Happy slot. The teller was courteous and polite and since I was just updating a passbook, IContinue reading ““Are You Happy With Our Service?””
Beating the No-Win Scenario
In the movie, Star Trek: the Wrath of Khan, Lieutenant Saavik (played by Kirstie Alley) asks Captain Kirk (played by William Shatner) how he handled a no-win scenario called the Kobiyashi Maru when he was a cadet at the Starfleet Academy. It turns out Kirk is the only cadet in Starfleet history who ever beatContinue reading “Beating the No-Win Scenario”
What Have We Learned About Adversity vis-à-vis COVID19?
COVID19 is the latest and worst adversity to global economies in recent memory. Despite the early warnings in late 2019, enterprises around the world were caught off guard. Executives could only watch helplessly as borders closed and governments enforced lock-downs that shut many businesses down worldwide. Despite all our talents, experiences, and knowledge, weContinue reading “What Have We Learned About Adversity vis-à-vis COVID19?”
Admitting Not Knowing What to Do Is The First Step to Problem-Solving
At the height of the Second World War, Great Britain was on the brink of defeat. The Nazis had conquered the European mainland. German U-boat submarines were sinking merchant ships from America, constricting critical supplies to the United Kingdom. The German Air Force, the Luftwaffe, was bombing London and other British cities at will, inflictingContinue reading “Admitting Not Knowing What to Do Is The First Step to Problem-Solving”
Why Weren’t We Ready for COVID-19 and How Should We Have Been?
The COVID-19 disease is the latest adversity to hit our world and it’s the worst yet. It also should be the last in how we deal with adversity because how we’ve been dealing with adversity has just been outright awful. COVID-19 started late December 2019 in China and had spread around the world threeContinue reading “Why Weren’t We Ready for COVID-19 and How Should We Have Been?”
Regular Customers Are Our Geese That Lay Our Golden Eggs
My tenant asked that I don’t increase his rent this year and at the same time requested a month’s delay in paying it. He’s been having problems with his business so if I would please consider. At first, I didn’t like to agree. Finally, I did. My tenant had been a regular on-time payor andContinue reading “Regular Customers Are Our Geese That Lay Our Golden Eggs”
Dealing With Peer Pressure
A former high school classmate invited me to a Sunday get-together with other alumni. When I replied I may have other plans with my family, he begged me to cancel them. He urged I attend for the sake of our high school class. My family would understand. This is peer pressure. It’s what happens whenContinue reading “Dealing With Peer Pressure”
How NOT to Manage a Crisis
My manager apologized for coming in late for the meeting. She came from her home at Marikina but got stuck in traffic because she couldn’t use the LRT-2 commuter train. The LRT-2 station nearest to her home has been closed since October when two (2) rectifier transformers tripped and caused a fire. (https://www.linkedin.com/pulse/four-4-starting-points-getting-reliability-you-want-ellery-samuel-lim/) The LightContinue reading “How NOT to Manage a Crisis”
Ellery's Essays 