Quality is a strange subject. It’s strange because people talk about it a lot especially when they have a complaint or an admiration about a product or service. At the same time, people don’t seem to take it seriously especially when they settle for a cheaper product or service because they don’t have the budgetContinue reading “How Do We Define Quality?”
Tag Archives: manufacturing
What is the Right Way to Serve Customers?
A manufacturer of metal parts hires a management consultant to help stimulate sales. The consultant at once suggests the manufacturer prioritise production of its top twenty (20) best-selling items. The manufacturer thus makes one month’s worth of stock of each of the twenty (20) top-selling items. Three (3) months later, the stock is hardly selling. Continue reading “What is the Right Way to Serve Customers?”
Ellery's Essays 