What Do You Want from Supply Chains?

There is no straightforward answer to this question. Supply chains have multiple stakeholders.  These stakeholders consist of individuals and enterprises which serve as the links of the supply chains.  Every enterprise also has an internal supply chain, which makes the people of the enterprise stakeholders to the larger supply chain. Stakeholders, therefore, would differ onContinue reading “What Do You Want from Supply Chains?”

What the Supply Chain Must Be

There are many things we like supply chains to be.  Popular examples are resilient, sustainable, and agile.  For some of those at the end of the chain, they’d simply want them to be dependable or on time, especially when it comes to deliveries.  And for many supply chain professionals, they’d want vendor supplies to beContinue reading “What the Supply Chain Must Be”

Productivity is the Priority, Not Customer Service

My office air-conditioner broke down.  I therefore ordered a new air-conditioner from a reputable dealer.  It took two (2) weeks for the dealer to deliver and install the new air-conditioner.  Then the new air-conditioner stopped working three (3) weeks later.  It took the dealer another three (3) weeks to schedule an inspection and finally haveContinue reading “Productivity is the Priority, Not Customer Service”