Executives of a dental laboratory asked a consultant fellow of mine to do time studies of their workers. The consultant and I, however, convinced the executives that we should first do an assessment of their operations. When we presented our report, we recommended that the executives change the layout of their laboratory and focus onContinue reading “Rationalising Workmanship”
Tag Archives: contractors
Deliberate Scarcity
Whenever I go see my doctor at her clinic at the hospital, I always would find myself waiting in line with other patients. The clinics adjacent to my doctor’s would also have patients waiting, in which sometimes the queues would overflow into the corridor. Even if I had called ahead and set an appointment, IContinue reading “Deliberate Scarcity”
I Hate It When People Rush Me
I don’t play golf. It’s not only because I’m a lousy player (although that has a lot to do with it). It’s also because I hate it when people rush me at the golf course. When I used to play golf, the caddies would tell me to hurry up because there were other players whoContinue reading “I Hate It When People Rush Me”
Do-It-Yourself Hands-On Experience versus Delegating
A Roman Catholic church at San Mateo, California had one parish priest who not only said the Masses but also cleaned the premises, drove the car to buy groceries & supplies, and pay the bills. Volunteers would come to help on Sundays but the parish priest was practically on his own on weekdays. Contrast thisContinue reading “Do-It-Yourself Hands-On Experience versus Delegating”
Ellery's Essays 