Productivity is the Priority, Not Customer Service

My office air-conditioner broke down.  I therefore ordered a new air-conditioner from a reputable dealer.  It took two (2) weeks for the dealer to deliver and install the new air-conditioner.  Then the new air-conditioner stopped working three (3) weeks later.  It took the dealer another three (3) weeks to schedule an inspection and finally haveContinue reading “Productivity is the Priority, Not Customer Service”

Being Proactive Requires Reviewing Our Values

My boss asked me to finish a report by Monday morning.  I was planning to submit it by Wednesday next week but my boss wanted it earlier.  Because he asked me on Friday, I had to cancel my weekend plans.  Some bosses pile on work on their employees.  The bosses would believe there is goodContinue reading “Being Proactive Requires Reviewing Our Values”