cash – Ellery's Essays

Banks Have Supply Chains, Too

I went to the bank to cash a check. The teller said there was no cash available. She also said the automatic teller machine (ATM) also had no cash and was off-line. The teller, however, told me to wait. She then left the bank, went next door to a rival bank, and withdrew cash fromContinue reading “Banks Have Supply Chains, Too”

Automated Queuing Systems Don’t Reduce Waiting Times

A large bank installed an automated queuing system at its branches. Clients were required to enter the details of their transactions on a terminal and receive a queuing number and then wait to be called by the teller via a display on a video screen. The system replaced the previous process of clients writing onContinue reading “Automated Queuing Systems Don’t Reduce Waiting Times”